Lead Building Automation Service Specialist

Lead Building Automation Service Specialist

Job

Posted since 22-Jul-2026

Organization Smart Infrastructure

Field of work Company

Experienced Professional

Job type Full-time

Office/Site only

Employment type

Permanent

Location(s)

• Memphis
  - Tennessee
  - United States of America

Position Location: This role supports our Memphis, TN branch location, which serves customers throughout the greater Memphis, TN area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are i mproving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe , adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us !

Our Lead
Service Specialists performs assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Lead Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

As a Lead Service Specialist, you will:

• Execute digitalization and standard service operations strategies
• Workwith multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers
• Successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards
• Develop relationships at all levels within the customer’s organization andexhibitstrong customer service skills
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• May coordinate with contractors on job sitesandmaintainstools and test equipment
• Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system typesandcompleteservice ticket documentation per the policy
• Follow andmaintainpreventive maintenance schedules and maintain complete andaccuratedocumentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnelregardingproper system operations andassistwith training
• Identify and report system discrepancies, suggest system upgrade opportunities, and mayassistin pricing of repairs and upgrades to existing agreement
• Perform system checkout and startup on projects,participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Lead and mentor other Service Techniciansandidentifyquote deficiency repairs
• Develop strong working relationships with internal and external customers,identify needs, and resolve issues, anduse Siemens technology and devices
• Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational On-Call and/or Minimal Overnight Travel
• Have the ability towork remotely,manage time effectively and meet established deadlinesandto work in a team environment providing dedicated support to our customers

You will make an impact with these qualifications:

Basic Qualifications:

• Electro-mechanical experience (either ina previous role or through education) and user PC/software skill
• 5+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstrate don-the-job experience with:
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability and…