Field Services Technician 2

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

To learn more about our solutions and innovations, visit our website here.

The Field Service Technician II is a role responsible for advanced maintenance, troubleshooting, and repair of Intelligent Transportation System (ITS) devices and infrastructure supporting the Memphis Smart Way system.

How You'll Make an Impact Perform preventative and corrective maintenance on ITS systems

Respond to and resolve trouble tickets within required timelines

Diagnose and repair complex issues across multiple ITS devices

Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipment

Perform utility locating for fiber and power infrastructure

Install, upgrade, modify, and replace ITS equipment as required

Utilize diagnostic tools and testing equipment to troubleshoot system faults

Maintain accurate daily logs, labor tracking, and service records

Receive and manage inventory and assist with material requests

Support subcontractors and ensure work meets quality and specification standards

Assist and guide junior technicians in field operations

What Makes You a Great Fit Associate’s degree in Electronics, Computer Science, or +6 years of relevant field experience (ITS or similar preferred)
Strong troubleshooting skills in electrical, fiber optic, and network systems

Ability to read schematics and technical plans

Experience with electronic testing equipment

Knowledge of low voltage systems, networking, and wireless communications

Proficiency in Microsoft Windows and basic Office tools

Strong communication and problem-solving skills

Outdoor and roadside work near active traffic and elevated equipment

On-call rotation (approximately one week per month)
Non-standard hours including nights and weekends as needed

Highly desired

Experience with ITS/Smart Way systems

Hands-on work with CCTV, DMS, HAR, detection systems, and network infrastructureRF or microwave communication experience

Roadside or transportation system experienceCDL preferred or ability to obtain one, Must obtain once hired

What We Offer Build expertise across networking, fiber optics, wireless communications, and intelligent transportation systems

Contribute directly to the safety and efficiency of the regional transportation network

Career growth, stability, and the opportunity to develop within a global organization.

A competitive compensation range of $24.00–$29.00, based on experience, skills, internal equity, and market data.

A full benefits package including: unlimited paid time off, 11 paid holidays, 401(k), a no-cost medical insurance option for employees (including dental and vision insurance), and an FSA option.

Take the next step in your career with Kapsch.

A Note on How We Use AI:
We believe hiring is a human decision. AI supports some of the operational side of our process (things like interview scheduling and coordination), but every step that matters is handled by a person. Your application will be read, your interviews will be conducted, and your offer will be made by humans who are genuinely invested in getting it right.

Applicants must have working rights in the United States and pass a background check.

Kapsch is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. If you need assistance or an accommodation due to a disability, please contact our TA team. Kapsch Traffic Com is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We consider all qualified applicants for employment without regard to any legally protected characteristic under applicable federal, state, or local law.

Kapsch Traffic Com is a drug-free workplace.
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