Commercial Service Technician- Floater

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim

A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Bring your technical talent to the Pilot team! This opportunity is not too good to be true; you’ll receive an annual company performance-based bonus, enjoy weekends off, and have no on-call requirements
. You’ll be dispatched from home, work 45-50+ hours per week, and be paid port to port.

We provide a company service vehicle, tools, equipment, cell phone, and iPad (personal tools are also allowed). You will play an important part in keeping approximately 15 store locations running smoothly throughout the Knoxville, TN region.

The purpose of this role is to perform installations, preventive maintenance, and repairs on facility HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems within various food and retail locations.

• Respond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards
• Communicate repair status with the service technician supervisor and store management
• Complete same-day work order notes and submit them to your supervisor; ensure proper charge allocations
• Monitor and maintain adequate stock levels
• Maintain service vehicle, tools, and uniforms to company standards
• Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)
• Inspect facility interiors and exteriors for safety and maintenance issues
• Perform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment
• Ensure all repairs and work activities comply with OSHA and Pilot Company regulations
• Model company values and support exceptional guest and team member experiences
• Follow all rules, policies, procedures, and safety standards established by Pilot Company
• Focus on diagnosing and repairing HVACR systems, hot side equipment, and other assigned items.
• Support the preventative maintenance (PM) program, including HVACR, plumbing, and other assigned tasks.
• Provide coverage for regions during periods of vacancy, paid time off (PTO), or leave of absence (LOA).
• Respond to corporate project requests and surveys.
• Follow proper lockout/tagout procedures and safety protocols when working on electrical or mechanical systems.
• Complete service appointments, accurately insert notes, and communicate with facility maintenance.
• Ensure timely completion of service appointments.
• Respond to service requests; troubleshoot, diagnose, and repair based on warranty and industry standards.
• Communicate with the service tech supervisor and store management to report repair status.
• Complete same-day work order repair notes and forward to supervisor; ensure charge allocations are entered accordingly.
• Monitor truck stock to ensure required parts are available.
• Maintain service vehicle, tools, and uniforms in accordance with company standards.
• Perform routine…