Dcs Case Manager

Job Information

Position: Case Manager 3

Opening Date/Time: 06/10/2026 12:00 AM Central Time
Closing Date/Time: 06/16/2026 11:59 PM Central Time

Salary: Monthly $4,178.00 - $6,245.00 / Annually $50,136.00 - $74,940.00

Job Type: Full-Time
Location: Knoxville, TN – Department of Children's Services, Knox County

This is a Hybrid (in office and remote) position requiring a criminal background check.

Case Manager 3 salary: $5,083.00 monthly.

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree and experience equivalent to two years of full‑time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children’s service program; and/or juvenile classification coordination.

• Serve as a mentor for less‑experienced case management staff by providing guidance and suggestions for difficult/multi‑faceted cases; participate in multi‑disciplinary teams including Child Protective Services Investigative Team, Foster Care Review Board, Community Advisory Board to gain a global perspective about case planning decisions.
• Determine if abuse or neglect has occurred, identify perpetrators, assess risk, develop safety plans, and make recommendations regarding permanency and/or termination of parental rights; monitor adoptive and foster families, recruit foster parents, conduct home visits, and coordinate/observe visitation.
• Maintain documentation for case files and other required documentation; prepare for, participate in, and testify in court proceedings.
• Conduct interviews with alleged child victims, reporters, family members, and collateral contacts; gather required information such as school records, demographics, medical exam/psychological information; identify supports for children and families; administer client drug screens; conduct assessments of home; perform face‑to‑face visits with children, resource families, providers, kinship homes, and other relevant entities.
• Work flexible hours including weekends, holidays, and after hours; schedule appointments, meetings, and visitation with children on caseload; transport children to appointments safely; assist children in preparing for placement; sit with children awaiting placement.
• Communicate effectively and timely with others; engage with children and families to build trustful relationships; encourage clients to overcome barriers and achieve permanency; explain parental rights and other relevant documents; respond timely to families, providers, co‑workers, and supervision.
• Convene and identify members for Child and Family Team meetings; develop action steps and goals for the team.
• Work within communities by making referrals to service providers on behalf of clients; collaborate with law enforcement officials and multi‑disciplinary teams; train foster parents, adoptive parents, and community.

• Decision Quality
• Action Oriented
• Customer Focus
• Manages Conflict
• Communicates Effectively

• Clerical
• Customer and Personal Service

• Time Management
• Active Learning and Listening
• Complex Problem Solving

• Written Comprehension
• Deductive Reasoning
• Inductive Reasoning

• Electronic Devices
• Computers
• Motor Vehicles

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license.
• For the past five years, the candidate's driver record must not have a record of: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than four moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

Agencies may allow an exception based on other factors.