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Veterans Service Officer
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-07-01
Listing for:
State of Tennessee
Full Time
position Listed on 2026-07-01
Job specializations:
-
Social Work
Government Administration
Job Description & How to Apply Below
Job Information
- Location:
Mountain Home, TN – Department of Veterans Services, Washington County - Job Type: Full-Time
- Salary (Monthly): $3,631.00;
Salary (Annual): $43,572.00
- Minimum one year of full-time college credit from an accredited institution.
- Substitution of Experience for
Education:
Military Pay Grade of E-4 or above; honorably discharged. - Must possess a valid motor vehicle operator license.
- Must be accredited by the General Counsel of the Veterans Administration within 12 months of employment.
- Evaluate Veterans Administration determinations for compliance and initiate additional action as needed.
- Conduct interviews and assessments of claimants to determine veteran's era of service, duty locations, and military professions for eligibility and compensation.
- Review documents such as DD214s, medical records, personnel files, and other relevant documents; create and submit claims packages for adjudication.
- File claims for benefits and services, maintain accurate recordkeeping, and provide follow‑up on claims to their conclusion.
- Interpret Veterans Administration decisions and determinations for claimants and provide guidance on available options in accordance with applicable laws and regulations.
- Communicate with the public and provide exceptional customer service.
- Participate in all training events as directed by the department to maintain State and Federal credentials.
- Travel to assigned counties on a regular basis to inform and assist veterans and dependents on entitled benefits at approved outreach events.
- Customer Focus
- Resourcefulness
- Instills Trust
- Communicates Effectively
- Tech Savvy
- Clerical
- Customer and Personal Service
- Law and Government
- Medical Terminology
- Writing
- Time Management
- Active Learning and Listening
- Systems Analysis
- Reading Comprehension
- Written Comprehension
- Problem Sensitivity
- Prolonged Stamina
- Speech Clarity
- Deductive Reasoning
- Laptop
- Cellphone
- Copier / Scanner
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