Housing Manager

Housing Manager

Full Time | Main Office, Memphis, TN, US

Salary Range: $42,000.00 – $50,000.00 Annually

• Work‑life balance with up to 38 days off
• 12 accrued vacation days per year
• 12 accrued sick days per year
• 14 paid holidays, including birthday
• Flexible schedule may be available based on position after introductory period
• Employer-sponsored health, dental, and vision insurance with two PPO medical and dental plans
• BCBS PPO Plans
  • PPO Gold premium = $86.56
  • PPO Platinum premium = $214.62
• Dental Plans
  • PPO Low = $1.14
  • PPO High = $5.81
• Vision premium = $1.41
• 401(k) program with up to 3% employer match starting immediately
• Employer-paid basic life insurance valued at $50,000
• Employer-paid short‑term disability
• Voluntary life and AD&D, long‑term disability
• Flexible Spending Accounts for healthcare and dependent care
• Student loan forgiveness programs
• Employee assistance program with in‑person counseling options

The Housing Manager oversees all housing‑related operations, manages programs such as TBRA, Master Leasing, TBRA HOME, and STRMU, supervises Housing Specialists, and ensures compliance with program requirements.

• Oversee day‑to‑day operations of TBRA, Master Leasing, TBRA HOME, and STRMU housing programs
• Ensure execution and compliance of all housing contracts between tenants and landlords
• Monitor expenditures and manage housing program budgets in coordination with the Director of Housing
• Calculate and verify rent and subsidy amounts in accordance with grant standards
• Maintain a personal caseload of no more than 20% of total housing clients and up to 25% of short‑term housing clients
• Monitor tenant rent payments and maintain documentation of landlord property ownership
• Review housing program contracts periodically for compliance
• Determine program and financial eligibility for housing programs
• Issue vouchers and Rental Unit Approvals (RUAs) per HOPWA guidelines
• Facilitate re‑certifications and manage recertifications for assigned tenants
• Respond to client inquiries, complaints, and provide program updates
• Ensure staff are equipped to provide accurate, timely information to walk‑in clients regarding property management and STRMU programs
• Refer clients to appropriate internal and external supportive services
• Maintain professional relationships and uphold confidentiality
• Train and manage staff on housing process flows, including client/landlord orientation, referral processes, and application reviews
• Conduct ongoing staff trainings to ensure adherence to current grant cycle requirements, SOPs, and customer service standards
• Implement weekly coaching sessions and professional development plans; provide signed written staffing sheets weekly
• Track and report program metrics and financials to director; submit monthly and quarterly reports by the 5th day of each period, and annual reports by the 15th day following the program year
• Coordinate inspections and repairs with landlords, inspectors, and internal/external audit teams
• Analyze and resolve challenges affecting client care and staff productivity; develop and implement improvement strategies
• Ensure adherence to company policy, safety protocols, and ethical standards across all processes
• Support continuous quality improvement and customer service excellence

• Bachelor’s level degree in a health or human services discipline (preferred, not required)
• At least two years of full‑time professional case management experience in a public service agency
• Experience working with persons with HIV/AIDS (preferred)
• Strategic/critical thinker, self‑starter, goal‑oriented
• Excellent verbal and written communication skills
• Ability to operate with purpose, urgency, and accuracy in a fast‑paced, deadline‑driven environment with attention to detail and organization
• Ability to work with a diverse client population
• Strong relationship builder with team and clients (internal and external)
• Ability to follow verbal and written instructions
• Computer proficiency: MS Office 365 (Outlook, SharePoint), Adobe, Teams, Zoom, and internet navigation
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Maintain confidential information and adhere to Friends…