Ticket Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title: Ticket to Work Representative

Compensation: $25 hourly on Temp Agency during probation period, then $45-50,000 annual salary + placement bonuses

Location: Memphis, TN

At America Works, we rely on knowledgeable professionals to interact with our clients receiving disability benefits (SSI/SSDI) who are looking to join a workforce development program called Ticket to Work. We are looking for a highly skilled Ticket to Work Representative to join our team and manage a client caseload of Ticket to Work participants. This person will handle a variety of tasks, including providing answers, instructions, and assistance related to the Ticket to Work program.

As the primary point of contact for America Works Employment Network's clients, this individual must possess:

• Conduct timely intakes and assessments in line with program procedures.
• Maintain daily outreach calls to identify and enroll eligible participants into the Ticket to Work (TTW) program.
• Provide end-to-end employment support, including job development, search, placement, and coaching.
• Develop and maintain required documentation (IWP, job coaching/development reports, progress updates).
• Assist participants with employment goals, job matching, and ongoing support before and after placement.
• Submit pay stubs promptly to ensure timely reimbursement.
• Build and sustain partnerships with employers and workforce stakeholders to expand job opportunities for individuals with disabilities.
• Use job boards, career fairs, and networking to generate job leads.
• Manage a caseload (virtual and onsite), track progress, and provide individualized support.
• Guide clients in overcoming barriers and achieving sustainable employment.
• Respond to inquiries and ensure timely follow-up.
• Document all activities in the secure system clearly, concisely, and professionally.

• Bachelor's Degree
• Ability to complete and pass the Social Security Administration's Suitability Process
• Paid or volunteer work in social services (preferred, but not required)
• Experience collaborating with individuals with physical and mental disabilities and/or substance abuse (preferred, but not required)
• Microsoft 365
• Salesforce (strongly preferred, but not required)
• Ability to complete and pass the Social Security Administration's CWIC certification (preferred, but not required)

• Comprehensive Medical, Dental, and Vision Insurance
• PTO Package (Vacation Accrual, Sick Time, 9 Company Holidays)
• 401K with Employer Matching After 1 Year