Case Manager

Description

Veritas HHS seeks a Case Manager for the 30th Judicial District Child Support Services of Tennessee located in Memphis, TN.

Start date:

August 26, 2024

Starting salary: $16/hr

The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity, medical and child support court orders, and ensuring that parents meet their financial obligations.

• Analyze case information and take next steps pursuant to State policies and procedures
• Conduct interviews, collect DNA samples, negotiate consents, and refer to community services
• Prepare legal documents and correspondence related to a case
• Work state system prompts to keep case information current and support automated case actions
• Perform annual reviews on assigned cases
• Perform initial locate activities
• Track own performance through special reports
• Receive, evaluate, and resolve customer problems and complaints
• Update state system with appropriate new information and records detail of customer contacts
• Take all actions available to resolve customer concerns
• Other related duties as assigned

• Associate’s degree or Paralegal Certification preferred
• At least two years of experience in a legal environment or government case processing; public contact experience preferred
• Education can be substituted for years of experience
• Demonstrated ability to communicate, participate in a team management environment, and commit to team and office goals and core values

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off & Volunteer Time Off
• Rewards Program
• On Demand Pay

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Incumbents are held accountable for all duties of the position.