PARTNER COACH

Good Partner Coach

Ensures that individuals and families receive those services from Goodwill, strategic partners, and other community resources consistent with the mission, identified outcomes, the team member's plan, and which move the team member toward self-sufficiency.

Under the direct leadership and supervision of the Director of Mission Services, is responsible for a variety of roles to provide individual team members, and when warranted their families, comprehensive, "single point of contact" support as a part of a seamless service delivery design. Services to the team members include life and work coaching, personal and career counseling, coordination, and advocacy with organizational and community resources, and providing case management with a goal of achieving self-sufficiency.

Specific duties include:

• Ensuring and providing open and honest communication that encourages that all team members do not place themselves, donors, or customers in harm's way.
• Communicating and supporting Goodwill's drug-free workplace, striving for and maintaining a positive work environment following Goodwill's Core Values and Guiding Principles.
• Understanding, representing, and supporting Goodwill's zero tolerance for harassment, substance abuse, workplace violence, failure to report, medical incidents (work or non-work related), and theft or other related offenses.
• Providing the team member with the opportunity to explore life options, by establishing a relationship which is customer centered, holds the team member in unconditional positive regard, and encourages bigger thinking by maintaining a posture of curiosity and the use of powerful questioning.
• Providing services with an outcome focus as identified by the team member, which may include but are not limited to career development and preparation, employment, job retention, career advancement, and strengthened family relationships and functioning.
• Providing a coaching atmosphere by asking pertinent questions and providing reflective and direct communication where the team member has the opportunity to gain clarity and experience increased awareness and ability to self-identify strengths, barriers to self-sufficiency, and goals in life and work areas, resulting in establishing his/her Individual Development Plan (IDP).
• Assisting the team member in developing an action plan which is customer driven and identifies goals, resources, action steps, individuals responsible, and target dates pertaining to achieving individual and/or self-continuous improvement.
• Providing ongoing collaboration with team members individually to ensure progress pertaining to the action plan and holding them accountable to their self-identified goals.
• Providing referrals for specialized career and life circumstance counseling and interpersonal guidance when indicated.
• Assisting team members with personal budgeting and referrals for financial resources.
• Assisting training team in providing training to Goodwill team members when applicable.
• Conducting needs assessment to ensure that team members are linked with appropriate available resources and supports necessary to address and resolve barriers to self-sufficiency internally, with community agencies, strategic partners, and community resources within the capacity of resource broker.
• Advocating for timely and effective delivery of resources and support.
• Providing ongoing assessment and monitoring to team member progress pertaining to the action plan and attainment of self-sufficiency.
• Maintaining regular and ongoing contact with the team member, internal service providers, community agencies, and strategic partners for which the team member is receiving services to ensure "single point of contact" case management and seamless service delivery.
• Identifying gaps in resources, services, and supports necessary to assist team members in achieving self-sufficiency and forwarding these gaps to the Director of Mission Services in order for them to be addressed.
• Ensuring a strict level of confidentiality regarding team members, and all participant data by adhering to all current Federal and State laws and regulations, standard codes of conduct, and HIPPA regulations as applicable.
• Serving as liaison for other Goodwill teams including Operations, HR, Contracts, Marketing or any other department.
• Maintaining documentation of all coaching, training, counseling, referral and case management activities via timely, thorough, and accurate case notes and data entry into the appropriate record keeping systems.
• Attending team meetings, in-service training, seminars, regular and ad hoc team meetings as assigned.
• Performing all other duties as assigned.

Qualifications include:

• Proficient in the basic and personal facilitating process while possessing strong interpersonal skills.
• Experience with business systems, technology, procedures.
• Proficiency with Microsoft Office, specifically Excel spreadsheets.
• Emotional intelligence: high levels of self-awareness, maturity and self-control.
• Strong…