Dcs Case Manager - Special Investigations Unit - Shelby

State of Tennessee Job Information

Opening Date/Time 09/02/2026 12:00AM Central Time

Opening Date/Time 09/02/2026 12:00AM Central Time

Closing Date/Time 09/08/2026 11:59PM Central Time

Salary (Monthly) $4,178.00 - $5,212.00

Salary (Annually) $50,136.00 - $62,544.00

Job Type Full-Time

City, State Location Memphis, TN

Department Children's Services

This is a DCS Case Manager 3 position for the Special Investigations Unit of the Central Office Quality Compliance Division. This position is currently located in Shelby County.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Education and Experience:

Graduation from an accredited college or university with a bachelor's degree and experience equivalent to two years of full-time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.

• Must be at least twenty-one (21) years of age on the date of application;
• Be a citizen of the United States;
• Possess a valid driver's license prior to and during employment;
• Have a good moral character, as determined by investigation;
• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Have no conviction for a felony;
• Agree to release all records involving their criminal history to the appointment authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Submit to and pass a pre-employment screening test for use of illegal drugs.

This classification is responsible for professional case management work of considerable difficulty and lead work of routine difficulty; and performs related work as required. This is the lead level class in the DCS Case Manager job series. An employee in this class is responsible for leading and training subordinates in the performance of case management work for children under the State's supervision, in State custody, or at risk of State custody, and their families.

This class differs from DCS Case Manager 2
* in that an incumbent of the latter performs working level case management work. This class differs from DCS Case Manager 4 in that an incumbent of the latter performs supervisory work over an entire case management team or single/small in an institutional setting.

• Serves as a mentor for less-experienced case management staff by providing guidance and suggestions for difficult/multi-faceted cases. Participates in multi-disciplinary teams including Child Protective Services Investigative Team, Foster Care Review Board, Community Advisory Board, in order to gain a global perspective about case planning decisions.
• Determines if abuse or neglect has occurred, who the abuser is, the level of risk or harm to the child, determines the need for a safety plan, makes recommendations regarding permanency and/or termination of parental rights, monitors adoptive and foster families, recruits foster parents, conducts home visits, and coordinates/observes visitation.
• Maintains documentation for case files and other required documentation. Prepares for, participates and testifies in court proceedings.
• Conducts interviews with alleged child victims, individuals reporting alleged abuse or child neglect, child's family, and collateral…