Software Developer - Advanced

Overview

This position serves as an Advanced Software Developer supporting the State's enterprise contact center platforms, including NICE CXone and Service Now. The incumbent is responsible for the design, development, integration, and maintenance of scalable, secure, and high-performing applications and workflows that support statewide customer service operations. The role ensures reliable system functionality, enhances customer and agent experiences, and supports continuous improvement through modern software development and Dev Ops practices.

The position works collaboratively with technical teams, contact center leadership, and business stakeholders to deliver effective and compliant technology solutions.

Key Job Responsibilities

• Design, develop, test, and maintain applications and system integrations supporting NICE CXone, Service Now, and related enterprise platform.
• Develop and maintain API integrations and data exchanges between contact center and enterprise systems
• Configure and enhance CXone Studio scripts, IVR workflows, and digital engagement channels
• Analyze business requirements and translate them into technical specifications and solutions
• Monitor system performance and troubleshoot complex technical and integration issues
• Contribute to system architecture, standards development, and technical documentation
• Ensure compliance with State security policies, data governance standards, and regulatory requirements

Education and Experience: Bachelor's degree and two years of experience in application design, systems analysis, or software development.

Substitution for Bachelor's degree: Relevant IT Associate's Degree.

OR

An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.

Substitution of Experience for

Education:

Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Necessary Special

Qualifications:

None.

Examination Method: Education and Experience, 100% for Preferred Service positions.

Location of (1) Position(s) to be Filled: Department of Finance & Administration, Rutherford County

Hybrid

Salary Information
Salary (Monthly): $5,647.00 - $7,326.00
Salary (Annually): $67,764.00 - $87,912.00
Job Type: Full-Time

• Ensures high availability and reliability of contact center platforms and integrations
• Delivers quality solutions in alignment with project timelines and State standards
• Maintains secure, compliant, and well-documented systems
• Supports continuous improvement in system performance, automation, and operational efficiency
• Contributes to improved customer experience and service delivery outcomes

• Knowledge of software development lifecycle (SDLC), application architecture, and integration patterns
• Ability to design and implement scalable, reliable, and secure solutions
• Ability to analyze and resolve complex technical issues
• Strong understanding of system performance, monitoring, and optimization techniques
• Ability to communicate effectively with technical and non-technical stakeholders
• Ability to work collaboratively in a team-oriented environment

• Maintains high availability and reliability of contact center platforms and integrations
• Delivers quality solutions in alignment with project timelines and State standards
• Maintains secure, compliant, and well-documented systems
• Supports continuous improvement in system performance, automation, and operational efficiency
• Contributes to improved customer experience and service delivery outcomes

• Manages Complexity
• Tech Savvy
• Decision Quality
• Collaborates
• Communicates Effectively

• Programming Languages
• Object Oriented Programming and Mobile App Development
• Database Development and System Architecture
• Web Services (XML, SSL)
• Cloud computing platforms

• Code Management
• Security Enhancement
• Cross-Platform Communication
• Object Oriented Programming for Mobile
• Test Plan Execution, Data Design and Modeling

• Work Independently with minimal supervision
• Reliability as a team contributor
• Flexibility
• Planning and Organization
• Excellent Written and Oral Communication

• Computer
• Telephone
• Printer and Scanner/Copier