Operations Coordinator - P2521-NH

Overview

USPack is a leading logistics provider built for today’s same-day delivery world. Our focus is to help brands and businesses win in the delivery economy by staying on the pulse of the latest trends and developments that impact our business and our customers’ businesses.

Find out more at:

At USPack
, we invest in our people and help them grow. We develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, collaboration, and performance. We work together, we play together, and we succeed together. Get on the path to a successful career that delivers more!

USPack’s Benefits for Full Time positions include:

USPack’s Benefits for Part Time positions include:

This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This role participates in contracting activities associated with Independent Contractors (ICs) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer. This is an entry level position.

Essential duties and responsibilities:

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and routes run on time.
• Create routes per customer requirements. Ensure the IC which accepted dispatch provides the delivery services, and communicate changes to dispatch and ICs as needed.
• Monitor dispatch board to ensure customer-requested delivery times are met.
• Communicate delays and/or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with ICs to assist with issues they may encounter while under dispatch.
• Assist in arranging STAT coverage for customers, as needed.
• Restructure routes as requested by the customer to ensure on-time execution.
• Ensure ICs are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date.
• Ensure ICs are providing services in a uniform shirt with visible , as required by customers for identification and security purposes.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Basic MS Office programs (Outlook, Excel, Word) experience required.
• Proactive and resourceful with the ability to work effectively in a fast-paced environment.
• Independent judgment to plan, prioritize, and organize competing tasks or deadlines.
• Must maintain a valid driver’s license and a clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

Experience, Education, Certificates, and Licenses:

• College Degree or a High School Diploma with equivalent education/experience.
• Six Sigma Green Belt Certification preferred.

Shift Days
:
Monday through Friday

Shift Hours
: 10am - 7pm (Available to work extra hours, weekends, and holidays preferred)

Pay Rate
: from $21 - $23 per hour (Dependent upon experience level)

Travel
:
On occasion

At USPack
, our values are at the heart of everything we do. They guide our actions, interactions, and decisions. They are what drive us. We are:

Driven by integrity – honesty, transparency, and trust; acting with higher ethical standards to build credibility and follow through on commitments.

Driven by a passion for service – doing more, empowering others to succeed, proactive problem solving, and going above and beyond.

Driven by collaboration – working toward common goals with clear communication and coordinated effort.

Driven by accountability – taking responsibility for our clients, environment, and each other, and delivering results.

Driven by innovation – embracing change, exploring new ideas and solutions.

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at:
(Use the "Apply for this Job" box below). may use artificial intelligence (AI) tools to support parts of the hiring process; these tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.