Sea Logistics Customer Care Specialist, Import

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

• Manage all aspects of the shipment lifecycle, including inland transportation, booking, import documentation, and tracking to ensure timely delivery.
• Maintain proactive communication with vendors, customers, carriers, and Kuehne+Nagel offices to ensure smooth operations and customer satisfaction.
• Negotiate competitive rates with service providers to enhance cost efficiency and support profitability.
• Keep SOPs and customer profiles current, detailing contacts, handling requirements, contract rates, and preferred logistics strategies.
• Assist overseas offices with quote preparation, ensuring timely and accurate responses aligned with customer needs.
• Follow Quality Management procedures and stay updated on company policies via intranet resources to ensure compliance and operational excellence.
• Address customer service inquiries, billing discrepancies, and operational issues promptly, escalating when needed to maintain workflow integrity.

• 2+ years of experience in a sea freight customer care or operations.
• Strong understanding of domestic and international geography, including major cities and seaports.
• Basic knowledge of Incoterms.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Suite.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1‑800‑267‑1326 during the hours of 8:00am – 5:00pm EST;
Monday through Friday or via e‑mail at  with the nature of your request. We will answer your inquiry within 24 hours.