Transportation Coordinator

Job Title: Transportation Coordinator – Vanpool Services

Company: Xcelente Transportation Service

Location: Shelby County

Employment Type: Full-Time

Reports To: Operations Manager/Director

At Xcelente Transportation Service
, we are committed to providing reliable, safe, and efficient vanpool services that meet the mobility needs of our community. We serve professionals, organizations, and everyday commuters with high-quality transportation solutions that are accessible, affordable, and sustainable.

We are seeking a detail-oriented and proactive Transportation Coordinator to manage the day-to-day operations of our vanpool services
. This individual will play a critical role in ensuring the smooth scheduling, routing, and communication between drivers, riders, and our internal team. The ideal candidate will bring experience in transportation logistics, strong problem-solving skills, and a passion for delivering top-notch service.

• Coordinate daily vanpool schedules and routes, ensuring timely pickups and drop-offs.
• Monitor vehicle usage, driver assignments, and ridership trends to optimize efficiency.
• Serve as the main point of contact for vanpool drivers and riders, addressing questions, concerns, or emergencies.
• Recruit, onboard, and train new vanpool drivers in coordination with HR and safety protocols.
• Ensure compliance with company policies, DOT regulations, and local/state transportation laws.
• Manage trip data, reports, and maintenance schedules using transportation management software (TMS).
• Oversee vehicle inspections, service records, and preventative maintenance to ensure safety and reliability.
• Collaborate with the marketing team to promote vanpool programs and support ridership growth initiatives.
• Assist with incident reporting, investigation, and resolution in collaboration with management.

• High school diploma or equivalent required;
  Associate’s or bachelor’s degree in Transportation, Logistics, Business, or related field preferred.
• Minimum 2–3 years of experience in transportation coordination, fleet operations, or logistics.
• Knowledge of vanpool programs, commuter services, or shared mobility operations is a plus.
• Proficient in Microsoft Office Suite and transportation/fleet management software.
• Strong organizational and communication skills (verbal and written).
• Ability to work independently, manage multiple priorities, and problem-solve in real-time.
• Valid driver’s license with a clean driving record; CDL is a plus but not required.

• Primarily office-based with occasional travel to vanpool locations or vendor sites.
• Must be available for occasional early morning, evening, or weekend support depending on operational needs.

• Growing company with a strong mission to enhance transportation access.
• Supportive and collaborative work culture.
• Opportunities for professional growth and training.
• Competitive compensation and benefits package.