Customer Service Administrator Logistics

Primarily responsible for timely and accurate preparation of international/domestic shipments from paperwork, carrier invoices and customer revenue recognition. Support logistics, transportation, and customs processes by maintaining accurate documentation and managing related issues.

You will play a key role in ensuring the smooth and timely flow of materials and products in and out of the facility. You’ll support logistics, transportation, and customs processes by maintaining accurate documentation, inputting key data, and coordinating with production teams and shipping providers. Your attention to detail and organization will help drive efficient operations and compliance.

Assist with import, export, and domestic transportation processes. Track shipments inbound and outbound, ensuring accurate and timely delivery. Interact with transportation providers to ensure accurate and timely delivery. Support logistics and customs functions in accordance with applicable laws and procedures.

Compare tariff to carrier invoices accurately prepare, adjust, and verify pre-bill documents before invoicing the customer. Enter data accurately into systems for tracing and invoicing shipments. Apply proper carrier charges and revenue, validating all charges on invoices. Ability to manage multiple projects and work on a tight time frame. The desire to work in a dynamic environment with changing business needs.

Analytical, organizational, and problem-solving skills; ability, proactively and independently resolve complex issues demonstrating technical aptitude. The ability to effectively communicate (verbally and in writing) both internally with all levels of the organization and externally with clients to successfully accomplish objectives portraying knowledge and confidence.

Flexibility to handle additional special projects as assigned. Team player enjoys being part of a group, driven to add value to the position.

Adherent to company policies, safety protocols, and health regulations.

Follow all procedures outlined in the company’s security policy.

Ensure secure and compliant handling of shipments and documentation.

Familiarity with TMS (Transportation Management System) and logistics software.

Understanding of basic shipping documentation and customs regulations.

Strong organizational skills with attention to detail.

Effective communication skills for internal and external coordination.

Ability to work independently and as part of a team in a fast-paced environment.

Basic proficiency in Microsoft Office (Excel, Word, Outlook).

High school diploma or equivalent required.

Prior experience in logistics is preferred for domestic and international transportation.

SAP experience a plus.

Billing and invoicing a plus.