Returns Technician

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Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology
, our team is comprised of more than 2,000 passionate individuals.
Our ambition? To deliver spectacular experiences worldwide. Find out more at:

The Returns Technician will work under the supervision of the Returns Supervisor to assist in the de‑prep and return of all Solotech tours.

• Receive, inspect, and return product correctly using the inventory system while ensuring Solotech’s quality standards procedures.
• Help coordinate tour de‑preps from receipt to end‑department for QC.
• Ensure all returns are processed in a timely manner.
• Communicate with the appropriate departments concerning returns.
• Work with the Returns Supervisor to maintain operational efficiencies.
• Verify and coordinate that all cables are organized by the correct type and quantity and scanned for inventory accuracy prior to returning to the appropriate department.
• When orders are returned, verify the accuracy, quality, and completeness of each return.
• Keep the warehouse organized and clean; report any damage or hazards to the Returns Supervisor.
• Perform cycle counts to ensure inventory integrity.
• Assist in maintaining inventory control procedures and best practices.
• Maintain an organized and clean prep bay space.
• Assist in operational projects, changes, and moves.
• Follow quality standards as well as the company’s and/or industry’s standards of preparation.
• Handle the Loading and unloading of outbound and inbound equipment.
• Assist the Prep Bay Coordinator when necessary.
• All other duties related to the position.

May be required to work in the following departments:

• Sound, Lighting, Video and Rigging, networking, shipping & receiving

• High School Diploma or GED
• Less than 1 year of experience in a live event production or event rental equipment
• Less than 1 year of experience in a warehouse environment
• Knowledge of inventory software (an asset)
• Knowledge of Office 365 (Word, Excel, Outlook)
• Strong interpersonal skills
• Ability to communicate information in a logical and clear way.
• Ability to work alone and in a team environment.
• Good ability to self‑start and prioritize within tight deadlines.
• Ability to work under pressure and adapt to change.
• Strong customer service skills
• Forklift certification (an asset)
• Valid driver’s license and clean driving record.
• TN health card and ability to operate commercial vehicles up to 26’ (an asset)

• Continually:
  Sit, walk, speak, and hear
• Continually:
  Type, write, and read
• Occasionally:
  Stand, carry, reach, lift and push up to 50 lbs.

• Time will be spent in a warehouse setting.
• Environment may be fast paced, hot, cold and dark.

• Competitive compensation and group insurance plan
• 401(k) with employer contribution
• Skills development activities and opportunities for career advancement
• Work environment conducive to personal health and well‑being
• Employee assistance program
• Paid time off & referral program

Solotech is an equal opportunity employer. EOE/M/F/D/V