Material Handler Operations Lead

Job Description

At our Memphis distribution center, our employees play a critical role in getting life‑saving products out to hospitals, clinics and nursing homes. We’re open 24 hours a day, 5 days a week because the needs of patients can’t wait.

The most important aspect of this position is supporting the department Supervisor to ensure the team productively executes fulfillment functions for order processing, including picking and packing product, along with manifesting and staging finished shipments per EVERSANA’s standard operating processes. The position also requires the incumbent to be certified on all EVERSANA Mobile Powered Industrial Vehicles (i.e., Forklift, Cherry/Order Picker, Dock Stocker, Electric Pallet Jack, and Bendi Forklift).

• Facilitate a safe operational environment by strictly complying with all EVERSANA safety requirements; this includes the accurate completion of pre and post lift truck equipment checklists.
• Adhere to all formal standard operating procedures that control the order fulfillment process in specialized areas.
• Adhere to all formal standard operating procedures that control the flow of materials through the specialized areas.
• Participate in problem solving, if errors or issues occur with operations processes.
• Adhere to client specific pack out SOPs.
• Perform end of shift inventory checks.
• Notify the applicable supervisor or lead of any obstacles to the successful completion of tasks.
• Ability to formulate emails to EVERSANA staff as a means of communication.
• Perform all tasks assigned by Supervisor or Manager.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

• Ability to direct the workflow while simultaneously working beside material handling team members.
• Effectively communicate with co‑workers and supervisors regarding work requirements.
• Pays meticulous attention to detail and possesses a task‑oriented work ethic.
• Demonstrates flexibility and a willingness to modify work schedule to support company needs.
• Ability to successfully complete tasks on a daily basis.
• Flexibility and composure in response to changing requirements.
• Ability to receive and convey information accurately in a timely manner.
• Ability to complete tasks with minimal supervision.
• Ability to consistently meet or exceed productivity standards.
• Ability to safely operate forklift equipment without incident.
• Ability to maintain zero defect performance.
• Ability to maintain accurate inventory levels of client’s shipping supplies.

• Day‑to‑day oversight of associates in partnership with Supervisor.
• Drive performance‑based culture.
• Recruit and train as needed to ensure compliance and process is routinely followed.

• Adherence to all manufacturing requirements including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP).
• Focus on safety at all times and comply with all safety requirements.
• Follow all formal standard operating procedures (SOPs) that control the order fulfillment process in temperature‑controlled areas.
• Meet all shift requirements as assigned (timely, uniform, etc.).
• Hours (Minimum of 40 hours per week, 5 days of the week).

Khaki‑colored pants, close‑toed shoes, and a business casual shirt. Leggings, yoga pants, or any form‑fitting stretch pants are not permitted. Shoes should be sturdy and provide full coverage, ensuring no skin or socks are visible through the shoe material. Once the probationary period has concluded (60 days) employees receive an allotment to receive customized EVERSANA uniforms.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

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