Lead Teller DOE

Lead Teller – Pay Starting at $19+ DOE

Location:

1500 Appleton Rd, Menasha, Wisconsin.

Position Type:
Full‑Time/Regular. Tracking Code: 6368.

Responsible for coordinating fixed activities of the Branch, performing office and administrative duties, resolving problems, cross‑selling bank products and services, supporting customer service standards, and acting in a supervisory capacity when Branch Manager is absent. Some Lead Tellers are assigned as Area Lead Tellers for multiple branch locations.

• Coordinate operational changes and updates with Branch Manager and disseminate them to branch personnel via staff meetings.
• Serve customers professionally, courteously, and efficiently, promptly handling all teller functions.
• Ensure adherence to NSB customer service standards with internal and external customers.
• Answer questions from prospects or customers, maintain good customer relations, and direct customers to appropriate employees for complex inquiries.
• Handle complex and non‑routine inquiries concerning bank policy and operating procedures; research and solve issues.

Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law.