Application Support Manager
Listed on 2026-02-15
-
IT/Tech
IT Support, IT Project Manager, IT Business Analyst
* Our client is seeking an experienced and strategic Application Support Manager
* to lead a rapidly expanding team supporting key enterprise applications across the organization. This leader will drive operational excellence, standardize processes, manage vendors, and collaborate closely with business stakeholders to ensure systems scale with organizational growth.
This is a
* contract-to-hire role
* created due to
* team expansion and organizational restructuring
* to support future scalability.
* Role Overview
* The Application Support Manager will oversee the support and optimization of major enterprise applications including Salesforce, Service Now, ERP systems, and financial/risk platforms. This role involves supervising a team of Business Systems Analysts, managing vendor relationships, enhancing internal processes, and ensuring a high level of internal customer service across the organization.
The manager will lead incident resolution, enforce standards, and help scale operations to meet the company's rapid growth, while maintaining alignment with ITIL-driven best practices.
* Key Responsibilities
* * Manage, mentor, and develop BSAs and SMEs
* Lead hiring, onboarding, performance reviews, and career development
* Create and maintain SOPs, playbooks, and support documentation
* Oversee
* Tier 1 & Tier 2
* support escalation processes
* Ensure timely incident resolution and superior internal customer service
* Standardize workflows across enterprise applications for better scalability
* Maintain and manage vendor relationships, contract reviews, and satisfaction metrics
* Work as liaison between IT and business units
* Identify and implement process improvements across systems
* Lead and deliver continuous improvement projects
* Improve application performance and support processes
* Prepare for future growth by defining a structure with supervisors under the manager
* Enforce adherence to security policies and ITIL-aligned processes
* Track SLAs, KPIs, and support performance metrics
* Ensure application lifecycle management aligns with organizational goals
* Qualifications
* * Bachelor's degree in Computer Science, Information Technology, or related field
* 5+ years in
* application support or IT operations
*
* * 5+ years in a leadership or managerial role
*
* * Experience with ERP, CRM, ITSM
* platforms (Salesforce, Service Now, Viewpoint, Acumatica)
* ITIL exposure (certification preferred, not required)
* Experience managing support teams in enterprise-level environments
* Employee Value Proposition (EVP)
* * Opportunity to build and lead a strategic, high-impact team
* Influence enterprise-wide application strategy
* Competitive compensation and industry-leading benefits
* Culture centered on growth, collaboration, and exceptional internal service
* Direct impact on scaling enterprise systems during a period of rapid expansion
* Work Environment
*
* * Hybrid*: 3 days onsite in
* Menasha, WI
*
* * Fast-paced, growth-oriented, and collaborative
*
* * Emphasis on adaptability, innovation, and customer-first service
* * Job Type & Location
* This is a Contract position based out of Menasha, WI.
* Pay and Benefits
* The pay range for this position is $60.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
* Workplace Type
* This is a hybrid position in Menasha,WI.
* Final date to receive applications
* This position is anticipated to close on Feb 25, 2026.
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About TEKsystems:
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