Service Analyst III

Job Description

TEKsystems is partnering with a local client to support their continued business growth by adding a new member to their Service Support team.

In this role, you will be a key contributor in delivering advanced technical support and creating a seamless experience for end users. You will take ownership of complex technical issues, troubleshoot hardware and software challenges, and collaborate with cross‑functional teams to drive effective solutions. This is a great opportunity for someone who enjoys problem‑solving, teamwork, and making a meaningful impact. You will also play a role in supporting team development and contributing to ongoing projects, making this a well‑rounded, growth‑oriented position.

• Serve as a go‑to support resource by monitoring incoming requests and quickly identifying and diagnosing issues.
• Resolve technical incidents and service requests while maintaining accurate documentation in the ticketing system.
• Troubleshoot and perform minor repairs on hardware, software, and peripheral equipment following established procedures.
• Manage Level 2 and Level 3 support requests across multiple channels (phone, chat, ticketing systems), escalating when appropriate.
• Deliver an exceptional customer experience through professional, friendly, and solution‑oriented communication.
• Identify root causes and implement both temporary workarounds and long‑term solutions.
• Collaborate with Business Technology teams to resolve complex technical challenges.
• Contribute to project efforts including planning, requirements gathering, and pre‑launch support readiness.
• Participate in training initiatives and assist in mentoring other Service Analysts.
• Document troubleshooting steps and solutions to build a strong internal knowledge base.
• Proactively follow up with users to ensure full resolution and satisfaction.
• Clearly communicate technical concepts in a way that is easy for end users to understand.

This is a Contract to Hire position based out of Menasha, WI.

• Pay range: $20.00 – $35.00/hr.
• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Menasha, WI.

This position is anticipated to close on Jun 1, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.