Salesforce Business Analyst II

Minimum Requirements

Education:

Associate or Bachelor's Degree in Information Technology or Business required; or relevant experience.

Experience:

3-5 years of related experience.

Travel: 10%.

Work Schedule:

This position works between the hours of 7 AM and 5 PM, Monday–Friday. However, work may be performed at any time on any day of the week to meet business needs.

• Relationship and Communication Management
  :
  Develops and maintains a productive working relationship with BT Business Partners, Project Analysts, business owners, project sponsors, vendors, and key clients.
• Business Case Development
  :
  Aids in developing business cases/justification by performing research and collecting data.

• Uses standard templates and methods, collects, analyzes, develops, and documents the business requirements.
• Assists project managers in managing project scope, maintaining visibility to status and mitigating risks or issues.
• Helps alleviate blockers within projects.
• Backs up the project manager, when necessary, by leading project meetings and portfolio reporting status of assigned projects.

• Facilitates gathering of information required to determine level of effort for estimating cost, scope, timeline, process, and resources needed for project completion.
• Creates as‑is and future state documentation.
• Performs troubleshooting to understand problems and create a recommendation for a resolution. Ensures project, technical and business requirements, functional and non‑functional, are identified, recorded and achieved throughout project execution.
• May aide the project manager in resolving conflicts in priorities, tasks, dependencies for the project team, identifies other potential project predecessors or impacts and options to mitigate risk or complexities.

• Supports development of test cases to ensure requirements are met. Supports testing as needed before user acceptance activities.
• Supports user acceptance testing liaising with the technical team members on issues identified. Manages issue resolution.

Performs other related duties as required and assigned.

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.