NOC Business Process and Development Manager

You’ve discovered something special. A company that cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And – as a “one of the Healthiest 100 Workplaces in America” – is focused on the mind/body/soul of team members through our Culture of Care.

The NOC Business Process and Development Manager is responsible for leading the functional requirements for design, integration, and continuous improvement of data systems that power the Network Operations Center (NOC). This role oversees a team responsible for new customer integrations, drives system architecture enhancements, governs data integrity, and delivers actionable KPI reporting that enables operational excellence and customer value. The position sits at the intersection of operations, technology, and customer delivery—ensuring scalable, reliable, and insight-driven capabilities.

• Lead end-to-end project management of new customer integrations into NOC systems
• Define integration requirements across OEM platforms and customer systems, ensuring on-time and high-quality delivery
• Own and evolve NOC system architecture to ensure enterprise scalability, reliability, and performance
• Partner with developers to design, implement, and enhance system capabilities and user interfaces
• Lead and develop a team of Database and Governance Specialists
• Enforce data governance standards, ensuring data accuracy, consistency, and usability
• Define data structures to support analytics, reporting, and operational workflows
• Design and deliver KPI dashboards and reporting that provide visibility into system performance and service delivery
• Translate data into actionable insights to drive efficiency and continuous improvement
• Perform other related duties as required and assigned
• Lead Business Process Mapping (BPM) and develop Functional Requirement Documents (FRDs)
• Collaborate across diverse teams in a fast‑paced environment

• 5–8+ years of experience in data systems, development, or asset operations environments
• Bachelor’s degree in Business, Information Systems, Engineering or a related field
• Strong understanding of business processes and their relationship to system architecture
• Hands‑on experience with BI tools such as Power BI to develop impactful dashboards
• Experience managing customer relationships through technical projects and leading cross-functional teams
• Strong project management and organizational skills
• Excellent communication and stakeholder management abilities
• Adaptability and focus under changing conditions
• Familiarity with Salesforce Service Cloud, Field Service Lightning, monitoring systems, industrial data environments, and APIs is preferred

Travel: 15–20%

Work Schedule:

Typical work hours are between 7:00 a.m. and 5:00 p.m., Monday – Friday. Works a sufficient schedule to meet the expectations of the role.

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.