NOC Business Process and Development Manager

The NOC Business Process and Development Manager is responsible for leading the functional requirements for design, integration, and continuous improvement of data systems that power the Network Operations Center (NOC). This role oversees a team responsible for new customer integrations, drives system architecture enhancements, governs data integrity, and delivers actionable KPI reporting that enables operational excellence and customer value. This position sits at the intersection of operations, technology, and customer delivery—ensuring scalable, reliable, and insight-driven capabilities.

The ideal candidate has a strong understanding of business processes and how they relate to system architecture, along with hands‑on experience using BI tools such as Power BI to develop impactful dashboards. They bring experience managing customer relationships through technical projects and leading cross‑functional teams, supported by strong project management and organizational skills. They are adept at translating concepts into clear business value, and possess excellent communication and stakeholder management abilities.

Additionally, they thrive in fast‑paced, evolving environments, demonstrating adaptability and focus under changing conditions.

• Education:
  
  Bachelor’s degree in Business, Information Systems, Engineering, or related field
• Experience:
  
  5–8+ years of experience in data systems, development, or asset operations environments. The role involves technical and operational work across Salesforce Service Cloud, Field Service Lightning, monitoring systems, and industrial data environments.
• Travel: 15–20%
• Work Schedule:
  
  Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday.

• Lead end-to-end project management of new customer integrations into NOC systems
• Define integration requirements across OEM platforms, and customer systems, ensuring on-time and high-quality delivery
• Own and evolve NOC system architecture to ensure enterprise scalability, reliability, and performance
• Partner with developers to design, implement, and enhance system capabilities and user interfaces
• Lead and develop a team of Database and Governance Specialists
• Enforce data governance standards, ensuring data accuracy, consistency, and usability
• Define data structures to support analytics, reporting, and operational workflows
• Design and deliver KPI dashboards and reporting that provide visibility into system performance and service delivery
• Translate data into actionable insights to drive efficiency and continuous improvement
• Perform other related duties as required and assigned

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.