Desktop Engineer

Desktop Engineer Overview

Our organization is seeking an experienced Desktop Engineer to join a growing End User Technology team. This role is ideal for someone with strong desktop engineering experience who enjoys designing, deploying, and supporting enterprise endpoint solutions in a Microsoft environment.

The Desktop Engineer will serve as a technical expert for desktop technologies, operating systems, software deployment, endpoint management, and end-user support. This position requires a hands-on, collaborative professional who can drive improvements in endpoint performance, security, and user experience.

This position is onsite during the contract period, with increased flexibility available upon conversion to a permanent employee.

• Design, develop, and maintain enterprise Windows desktop environments and endpoint standards.
• Manage and support Microsoft 365 technologies, including Microsoft Teams and Intune.
• Create, test, and deploy software packages using Microsoft Intune and PDQ Deploy.
• Administer enterprise patch management and software update processes.
• Provide Tier III technical support, troubleshooting complex issues and performing root cause analysis.
• Serve as a subject matter expert for desktop engineering initiatives and endpoint-related projects.
• Monitor endpoint performance, identify recurring issues, and implement long-term solutions.
• Evaluate and recommend hardware, software, and peripheral technologies to support business needs.
• Develop and maintain technical documentation and knowledge base articles.
• Mentor Service Desk and support team members on desktop technologies and best practices.
• Identify training opportunities that improve end-user productivity and technology adoption.
• Participate in an on-call rotation to support business-critical systems outside of standard business hours.
• Collaborate with cross-functional IT teams to ensure a secure, stable, and efficient computing environment.

• Strong experience with Windows desktop engineering and enterprise endpoint management.
• Experience with Microsoft Intune administration and device management.
• Hands-on experience with software packaging and deployment using PDQ Deploy and/or Microsoft Intune.
• Knowledge of Microsoft 365 technologies, including Teams administration.
• Experience supporting desktop hardware and peripherals in an enterprise environment.
• Active Directory administration and user management experience.
• Strong troubleshooting and technical support skills.
• Experience with Power Shell scripting and automation.
• Knowledge of enterprise patch management processes.
• Ability to create technical documentation and knowledge base content.

• Experience serving as a technical lead, mentor, or subject matter expert.
• Familiarity with Service Now or similar ITSM platforms.
• Strong communication skills and ability to work effectively across technical and non-technical teams.
• Experience supporting large-scale endpoint deployments and modernization initiatives.

This is a Contract to Hire position based out of Menasha, WI.

The pay range for this position is $30.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Menasha,WI.

This…