Service Analyst

Kickstart your IT career in a fast-paced, people-focused support environment! We're looking for a motivated Service Desk Technician who enjoys solving problems, helping others, and working with technology. In this role, you'll be the first point of contact for users, providing hands‑on technical support and delivering an outstanding customer experience.

• Serve as the first line of support for end users experiencing technical issues
• Respond to support requests via phone, chat, email, and ticketing systems
• Troubleshoot hardware, software, Microsoft 365, network, and connectivity issues
• Document incidents, resolutions, and customer interactions within the ticketing system
• Escalate complex issues to higher‑level support teams when needed
• Follow up with users to ensure issues are fully resolved and customer satisfaction is achieved
• Clearly communicate solutions and technical information to both technical and non‑technical users
• Support technology rollouts, upgrades, and special projects as needed

• 1+ year of experience in a customer service, help desk, technical support, or service desk role
• Working knowledge of Microsoft 365 applications and basic networking concepts
• Strong troubleshooting and problem‑solving abilities
• Excellent written and verbal communication skills
• Ability to stay organized and manage multiple priorities in a fast‑paced environment
• A positive attitude and passion for helping people with technology

• Gain hands‑on experience supporting a wide range of technologies
• Build valuable IT skills in a collaborative, team‑oriented environment
• Work with a variety of users and technology challenges every day
• Opportunity to grow your technical knowledge and advance your IT career

This is a Contract position based out of Menasha, WI.

The pay range for this position is $18.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Menasha,WI.

This position is anticipated to close on Sep 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.