Community Outreach Coordinator

• Develop and implement community outreach plans designed to identify households that may benefit from Habitat programs and hand off when appropriate to Family Services.
• Engage prospective participants in clear, welcoming conversations about Habitat programs, helping them understand which program pathways may fit their situation.
• Work closely with Family Services to establish and maintain a smooth, consistent handoff point from outreach and initial interest to formal program intake.
• Coordinate orientations, information sessions, neighborhood outreach, presentations and other entry points that help prospective participants move from awareness to action.
• Identify underrepresented populations, communities or geographies in program pipelines and investigate barriers to participation, using community input and partner relationships to develop targeted responses.
• Make decisions following established policies and procedures and within the defined boundary between outreach/intake support and formal program eligibility or case management.

• Coordinate with key stakeholders to ensure goals, roles, messaging and follow-up processes are clear before outreach begins.
• Build and maintain strong relationships with municipal staff, nonprofit and social service partners, faith communities, schools, cultural and neighborhood organizations, veteran-serving organizations, businesses and other potential partners.
• Identify new partners and referral pathways that can expand Habitat's reach, particularly in communities or among populations that are not consistently represented in existing program pipelines.
• Support broader outreach initiatives through community presence, presentations, tabling, relationship-building and volunteer recruitment.
• Serve as a connector among internal teams and external partners so information shared in the community reflects current eligibility guidance, timelines, capacity and priorities.
• Stay current on basic trends in affordable housing, community outreach, partner engagement and community needs within the Fox Cities and broader region.

• Lead or support targeted family outreach connected to Rock the Block and other event-based or geography-based initiatives.
• Use events, neighborhood campaigns and geographic targeting as opportunities to strengthen longer-term referral networks and awareness of Habitat programs.
• Support volunteer recruitment when it advances a broader outreach or community initiative, while coordinating with Habitat Ambassadors and other staff.

• Build and maintain relationships with public officials and municipal partners to strengthen referral pathways, increase program awareness, and advance Habitat's advocacy strategy.
• Share community-level observations, barriers, and needs with leadership to inform Habitat's local and state advocacy priorities.

Process, Measurement & Continuous Improvement

• Support and maintain a standardized intake and tracking process for outreach contacts, household inquiries, partner referrals and handoffs using Salesforce, Air Table, shared forms, spreadsheets or other tools as appropriate.
• Document effective approaches, referral processes and outreach practices so successful tactics can be repeated, scaled and shared across staff and Habitat Ambassadors.
• Review pipeline data with Program Coordinators, Family Services and leadership to identify gaps and develop targeted outreach…