Inside Sales Representative - Electrical Distribution Products

Faith Technologies Inc. (FTI) is currently seeking an Inside Sales Representative Switchgear, Busway, Switchboards, Panel boards, Transformers, MV Gear Products to join our Product Sales team.

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as "one of the Healthiest 100 Workplaces in America" - is focused on the mind/body/soul of team members through our Culture of Care.

• Education:
  
  Bachelor's or Associate's degree in relevant field preferred.
• Experience:
  
  0-3 years of customer service-related experience.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Self-motivated and able to work independently as well as collaboratively within a team.
• Salesforce or similar CRM experience.
• Willingness to travel as needed for trade shows.

• Delivers exceptional customer service and drives sales growth through effective communication, product knowledge, and relationship‑building skills.
• Responds promptly and effectively to customer inquiries via phone and email, ensuring a positive and efficient conclusion.
• Identifies and addresses customer issues and concerns, leading to resolution in a timely manner.
• Maintains a thorough understanding of our products and their applications to assist customers effectively and provide accurate information.
• Efficiently processes orders, expedites requests, and other customer inquiries while keeping customer accounts updated ensuring accuracy and timeliness.
• Proactively keeps customers informed about their order status and any potential delays.
• Gathers and documents customer feedback to identify trends and areas for improvement, sharing insights with the team to enhance the customer experience.
• Accurately logs customer interactions and maintains detailed records of inquiries, orders, actions taken, and resolutions.
• Works closely with other departments, including sales managers, technical support, and logistics, to ensure seamless service delivery and resolve complex issues.
• Builds and maintains strong relationships with existing and potential clients by understanding their needs and presenting suitable solutions.
• Proactively reaches out to dormant and legacy customers to understand their requirements and provide tailored solutions.
• Guides clients through the sales process from initial contact to closing, ensuring a smooth and positive experience.
• Responds to customer inquiries and provides product information, technical support, and recommendations.
• Develops and maintains a deep understanding of our products to effectively communicate their benefits and address client inquiries.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

10-15%

Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday. However, work may be performed at any day of the week to meet business needs.

This position may be based in Menasha, WI., or Olathe, KS (Kansas City metro). Our roles include a high level of workplace and schedule flexibility to support a healthy work-life balance.

If you're energized by new…