Case Manager - Menasha

Job Details

Job Location:

Mission Support Office - Menasha, WI 54952

Position Type:
Full Time

Job Shift: Full Time

Goodwill NCW is a nonprofit organization with
28 retail stores across north-central

Wisconsin.

We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers.

Together,webring our values to life,power our mission of elevating people byeliminatingbarriers to employmentandtransformlives through skill building for sustained employment and improved financial stability.

Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

• Overseestheenrollmentprocess anddevelopsindividualized employment plans for participants, ensuring consistent delivery of services in alignment with best practices, standard work,and funding requirements.
• Supports participants inidentifyingcareerobjectivesandexecutesactionable plans to secure,retain, and advance in employment.
• Fosters collaborative relationships with job coaches, community partners, educational institutions, businesses, referral agencies, and employment organizations to assess needs and tailor service delivery foreach individual.
• Promotes Goodwill NCW mission services within the community to enhance awareness and encourage referrals.
• Communicates proactively with all stakeholders to ensureskillsinstruction aligns with participant needs, addressing urgent concerns and feedback promptly.
• Provides guidance and referrals for career exploration, job search strategies, application processes, resume development, interview preparation, andjob skills enhancement.
• Maintain sand strengthens partnerships with employers, nonprofits, and school districts to support skill development and expand employment opportunities for participants.
• Monitor sand manages participant progress and address barriers, including oversight of job coaching services,maintaining regular contact with participants through meetings, phone calls and/or completing site visits.
• Ensuresaccurateandtimelydocumentation for participant files in compliance with funding sources, Goodwill NCW, and CARF standards.
• Monitors authorization for services provided, requesting new authorizations from funding sources as needed.
• Provides job coaching support as required.
• Other duties as assigned.

• Associate degree in related field preferred.
• 3+years of experience in a similar field is preferred.
• Excellent time management and prioritization skillsandthe ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer serviceskillsand attention to detail.
• Ability tomaintainconfidentiality.
• A valid driver’s license with an acceptable driving record and the ability to travel to other locations is required.
• At least an intermediate level of competency with Word, Excel, PowerPoint,SharePoint and Outlook.

• The physical demands described here are representative of those that must be met by a team member to successfully perform thekeyfunctions of this job.
  
  Accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in various environments with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability and mobility to work in varying settings; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry,pushand/or pull light to moderate amounts of weight.
• Verbally communicate to exchange information.