ServiceNow Engineer III

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And — as “one of the Healthiest 100 Workplaces in America” — is focused on the mind/body/soul of team members through our Culture of Care.

The Service Now Engineer III is a senior technical contributor within Service Now platform team, responsible for advanced platform development, enterprise integrations, and ongoing optimization of the organization's Service Now environment. This role provides hands‑on development expertise across scripting, integrations, and custom applications, and provides guidance to junior team members on the team. Partners with platform architects and the CMDB Manager on solution design to ensure scalable, secure, and maintainable implementations.

The ideal candidate is a deeply technical, independent senior developer who can take on the platform’s most complex build work while mentoring junior team members.

• Education:
  
  Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Experience:
  
  10+ years of Service Now development/engineering experience, including advanced server-side and client-side scripting.
• Travel: 0-5%.
• Work Schedule:
  
  This position works between the hours of 7 AM and 5 PM, Monday
  - Friday. However, work may be performed at any time on any day of the week to meet business needs.

• Advanced Platform Development & Scripting
  Develop and enhance Service Now functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Scheduled Jobs.
  Design, develop, and configure complex Service Now modules, including ITSM (Incident, Problem, Change, Request), Service Catalog, Flow Designer, and custom applications.
  Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, and Work spaces.
  Build and customize Employee Center, portals, widgets, and UI Builder interfaces to support business requirements.
• Integrations & Automation
  Create and maintain REST and Scripted REST APIs, Flow Designer flows, and Integration Hub automations connecting Service Now with enterprise systems.
  Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, and Service Now-to-Service Now e-bonding.
  Evaluate and implement AI-enabled automation use cases (e.g., Now Assist, Predictive Intelligence) to extend platform capabilities.
  Troubleshoot and resolve complex technical issues related to Service Now functionality, performance, and data integrity across environments.
• Platform Support & Upgrades
  Support platform upgrades, instance cloning, and multi-instance environments, including regression testing and customization remediation.
  Partner with platform architects and the CMDB Manager on solution design to ensure scalable, secure, and maintainable implementations.
  Maintain working familiarity with Domain Separation and multi-tenant architecture considerations as they affect development work.
• Code Quality & Mentorship
  Participate in and lead code reviews, enforcing coding standards and platform best practices.
  Mentor junior team members on scripting techniques, debugging, and platform conventions.
  Create and maintain technical documentation for developed solutions, integrations, and customizations.
  Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for…