Fleet Incident and Safety Specialist

The Fleet Incident & Safety Specialist is a critical fleet operations role responsible for managing all vehicle incidents and leading enterprise fleet safety programs to reduce risk, costs, and preventable events. This position serves as the primary point of contact for vehicle incidents involving company‑owned, leased, and rented vehicles used for business, ensuring incidents are handled promptly, consistently, and in compliance with company policies and insurance requirements.

This role partners closely with Risk, Talent, Operations, Fleet Leadership, and external vendors to coordinate incident response, claims support, vehicle recovery and repair. Using incident data, telematics insights, and training outcomes, the Fleet Incident & Safety Specialist drives continuous improvement through targeted safety initiatives, tiered driver training, and proactive communications that reinforce safe driving behaviors.

In addition to incident and safety responsibilities, this role provides secondary support to fleet compliance and operations during incidents, vehicle downtime, and high‑volume periods to ensure fleet continuity and driver readiness. The Fleet Incident & Safety Specialist plays a key role in advancing the organization’s Drive to Zero safety culture and long‑term fleet risk reduction strategy.

• Serve as the primary owner of the fleet vehicle incident process, ensuring timely reporting, documentation, communication, and resolution
• Act as the main point of contact for drivers, internal stakeholders, and external partners during vehicle incidents
• Coordinate closely with Risk Management, insurance providers, and repair vendors to support claims handling and cost control
• Monitor vehicle repair and recovery timelines to minimize downtime and maintain operational readiness
• Analyze incident, claims, repair, and telematics data to identify trends, root causes, and high‑risk behaviors
• Develop and implement fleet safety programs, training initiatives, and corrective actions based on data and risk exposure
• Administer tiered driver training, remedial coaching, and defensive driving programs aligned with incident history and performance
• Maintain fleet safety policies, procedures, and training materials to ensure clarity and consistency
• Manage and support the Fleet Safe Driving System, aligning telematics data with driver coaching and accountability
• Prepare routine safety, incident, and cost reports for leadership review
• Support the organization’s Drive to Zero initiative through education, communication, and engagement
• Provide secondary operational support to fleet compliance, vehicle maintenance, and upfit coordination during incidents or high‑volume periods
• Ensure all work is completed in compliance with company policies, safety standards, and regulatory requirements
• Ability to analyze data, identify trends, and make actionable recommendations
• Strong communication and relationship‑management skills
• Ability to manage sensitive situations with professionalism and discretion
• Proficiency with fleet telematics and fleet management systems preferred
• Performs other related duties as required and assigned.

Education:

Bachelor’s degree in Business, Safety, Risk Management, or a related field preferred.

Experience:

Prior experience in fleet management, safety, transportation, or risk‑related roles preferred. Strong knowledge of fleet operations, vehicle incidents, and safety programs. Experience working with insurance claims and risk management processes.

Equivalent combination of education and experience may be considered.

Travel: 10%.

Work Schedule:

This position works between the hours of 7 am and 4 pm, Monday through Friday.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employees’ ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members.

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.