Route Service Manager

The Route Service Manager oversees operations within an assigned territory, providing direct supervision to route service representatives. This role is pivotal in delivering exceptional service, maintaining a strong safety culture, and ensuring customer satisfaction while driving operational excellence. satisfaction.

• Lead with Safety:
  Promote a safety-first culture through training, briefings, and policy enforcement.
• Team Leadership:
  Manage Non-CDL Drivers, onboarding, performance management, and operational support.
• Hands-On Support:
  Step in as needed to maintain efficient route operations and ensure smooth service.
• Enhance Service Quality:
  Collaborate with internal teams to address customer concerns and improve service.
• Coaching & Performance:
  Conduct ride-alongs, provide coaching, and remove operational barriers to ensure success.
• Optimize Operations:
  Ensure compliance with industry standards and improve route sequencing for efficiency.
• Fleet Management:
  Oversee truck maintenance and manage delivery/pick-up logistics.
• Customer Relationships:
  Build and maintain positive relationships with customers, focusing on customer retention and customer growth through securing contract renewals and identifying upselling opportunities.
• Accounts Receivable:
  Follow up on overdue accounts and resolve any service-related issues.

• Experience in route operations management or a related field.
• Strong leadership skills with a customer-focused approach.
• Excellent communication and problem-solving abilities.
• Valid driver’s license with a clean driving record.

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• A supportive and safety-focused work environment.