Accounts Receivable Specialist

The purpose of the Accounts Receivables Specialist position is to ensure customers’ payments are collected in a timely manner for contracts, inspections, and service work for branch locations, as assigned.

ESSENTIAL

JOB DUTIES:

• Perform collection efforts on specific branch locations, as assigned.
• Document communication and efforts within the ERP/CRM and internal business systems.
• Achieve set benchmarks or productivity goals, as assigned, and communicated.
• Communicate with customer by phone and email about invoices and services provided.
• Collect necessary paperwork to resolve any remittance differences.
• Timely documentation of collection efforts.
• Prepare for and attend all scheduled collection meetings.
• Work with billing staff to resolve identified billing concerns.
• Cash application back up for multiple deposits received.
• Other duties as assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training,

Certifications:

• Associate’s and/or bachelor’s degree in Business, Finance or similar; preferred.

Experience, Knowledge, Skill Requirements:

• 2 years relevant work experience in the construction industry or accounts receivables
• 2 years collections experience
• 2 years customer service experience
• 2 years of professional computer skills
• 2 years ERP/CRM systems; preferred

Communication

Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.
• Strong interpersonal, written, and oral communication skills.
• Ability to express empathy.

Systems and Software

Skills:

• Ability to operate a computer, use Microsoft Office required.

Other

Qualifications:

• Valid driver’s license with acceptable driving record required.
• Must be able to comply with SFPH’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift