Air Logistics Customer Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Are you someone who enjoys working with data, solving problems, and providing a great customer experience? Join our Air Logistics team in Mendota Heights, where you will support a growing customer operation and play an important role in keeping shipments, information, and communication moving smoothly.

This opportunity is well suited for someone with professional customer service experience who is comfortable working with Excel and detailed information. Previous freight forwarding experience is not required. We are looking for someone who is eager to learn, comfortable asking questions, and interested in growing their knowledge of logistics and international transportation.

As an Air Logistics Customer Care Specialist, you will support the coordination of export shipments while serving as an important point of contact for customers and internal teams. Your day will include a combination of customer communication, shipment monitoring, data management, problem-solving, and operational support. This is a data-focused role, so strong attention to detail and comfort working in Excel are important.

You will also collaborate closely with teammates and other Kuehne+Nagel departments to resolve issues, improve processes, and provide customers with accurate and proactive support.

In this role, you will:

• Coordinate and monitor air export shipments and provide proactive updates to customers
• Maintain and review customer and shipment data using Excel and internal systems
• Work with data integrations and EDI-related processes
• Serve as a liaison between customers, Kuehne+Nagel branches, and internal teams
• Identify shipment or process issues and collaborate with others to find effective solutions
• Use CareLOG to track and monitor shipments
• Support rate quotations, financial auditing, data entry, and month-end accounting activities
• Assist with customer claims involving damaged or lost cargo
• Identify opportunities to improve processes, automation, efficiency, and customer satisfaction

We are looking for someone who brings strong customer service skills, confidence working with data, and a willingness to learn. Success in this role will require attention to detail, strong communication, and the ability to manage multiple priorities while working collaboratively across teams.

• Professional customer service experience
• Strong Microsoft Excel skills, including familiarity with functions such as VLOOKUP
• Experience working with data, reporting, data entry, or other detail-oriented information
• Strong written and verbal communication skills
• Ability to organize and prioritize multiple responsibilities
• Strong problem-solving skills
• A collaborative approach and willingness to work across teams
• Accountability, attention to detail, and a desire to learn and grow
• Experience with logistics, supply chain, EDI, data management, or freight forwarding is a plus
• College degree preferred, but not required

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay…