IT Manager

JOB SUMMARY

The purpose of the IT Manager position is to coordinate, plan and lead computer-related activities, determine the IT needs of the Company and implement computer systems to fulfill the Company's IT needs. Oversee Company's telecommunications systems and other electronic support systems. This position oversees and manages the Systems Administrators, System Engineers, Security, Mobile/MDM Technicians, Helpdesk/Desktop Technicians, Network Administrators, and all other team members that are part of the IT Infrastructure/Operations team.

• Lead large IT projects, including the design and deployment of new IT systems and services.
• Ensure Asset management policies are complied with for all hardware that has a hard drive.
• Monitor the performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
• Responsible for lifecycle and capacity management.
• Help define IT infrastructure strategy, architecture, and processes.
• Lead the design, implementation, and optimization of enterprise IT infrastructure, systems, and applications; manage cross-functional teams in deploying scalable, secure solutions aligned with organizational architecture standards and business objectives.
• Participate in security program changes and new methodologies when introduced.
• Assess vendors and maintain all contracts.
• Consulting with other business units in the interest of IT improvements as outlined herein and as directed.
• Responsible for ITSM practices in alignment with ITIL framework, Incident Problem and change management.
• Implementation of a CMDB and ensuring policies and processes are in place to keep it accurate.
• Developing and maintaining IT SOPs.
• Developing and maintaining IT Training guides, user and support specialists.
• Coordinating manpower efforts with IT Acquisitions and the Training department for IT Support.
• Working with the Director of IT Operations to Project Manage Large IT changes.
• Working with the Director of IT Operations with vendors, contracts, and technology changes as needed to further the interests of the company.
• Working with the Director of IT Operations with personnel issues, staffing, training, and team building.
• Conduct regular system audits & ensure compliance.
• Maintain and assist with disaster recovery planning.
• Ensuring proper communications are going out to the end users as needed for outages, be it expected or unexpected.
• Work with the Director of IT Operations to maintain a budget sheet of all running costs and annual changes to cost.
• Work with the IT Budget and Spend analyst(s) to ensure accurate and trackable spend.
• Attend meetings as directed or applicable.
• Enforce and measure compliance to IT policies.
• Other duties may be assigned.

Education, Training,

Certifications:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, required; or equivalent work experience.
• Master's degree in Information Systems, Computer Science or similar, preferred.

Experience, Knowledge, Skill Requirements:

• 10 years IT Service Operations management, required
• 5 years Microsoft Server/Azure/Office product lines, preferred
• Must have the ability to effectively read, write and communicate in English with employees and customers
• Proficient in IT designs, processes, procedures.

Systems and Software

Skills:

• Ability to operate a computer and use Microsoft Office, required

Other

Qualifications:

• Valid driver's license with acceptable driving record required
• Must be able to comply with Summit's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift