TECH SUPPORT; Telephony - Avaya

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Title:

TECH SUPPORT (Telephony - Avaya)

Location:

Mendota Heights MN

Duration: 13 plus months

• 5+ years of experience in systems support analysis experience.
• Application administration or production support in a telephony (Avaya) environment.
• Preferably experience with Qfiniti Call Recording and Verint Workforce Management.
• Experience in Application administration or production support in a Windows/SQL environment.
• Undergraduate degree in Computer Science or related discipline.
• Experience with owning and driving technical initiatives.

• Perform migrations from lower environments to production, lead upgrades, installations, and configurations.
• Evaluate or review queries to extract data, or perform limited programming to fine tune systems supported.

looking more for someone who can work with the back end of the server. Deal with Weblogic errors and manage the underlying issues on the servers as well as the PBX.

• Update and or author documentation and procedures.
• Troubleshoot network, hardware, and software issues while coordinating resolution with users, vendors and internal service groups.
• May coordinate project resources and provide guidance to less experienced analysts.
• Coordination and relationship building with Technical and Business partners.
• May also perform some leadership initiatives in support of the team mission.