Mobile​/MDM Technician

Job Summary

The purpose of Mobile Device Management (MDM) Technician is to identify, diagnose, and repair/coordinate repair of mobile device hardware, software, and application problems. The technician will be responsible for mobile device operations, staff support, incident resolution, and supporting tasks that ensure timely, accurate, and complete assistance to users.

• Provide complete deployment of mobile devices and required paperwork.
• Procure mobile devices through company vendors.
• Provisioning and de-provisioning devices.
• Maintain accurate user documentation and mobile device information for cell phones, tablets, and hotspots.
• Ship and track all mobile device shipments. Collect, reassign, decommission, and dispose of obsolete mobile devices.
• Other duties may be assigned.

The qualifications listed below are representative of the elements required to perform the job successfully, however, in some cases, an equivalent combination of education, training, certifications, and experience may meet the job qualifications.

• High school diploma, or equivalent, required.
• Associate's or Bachelor's in Computer Science (or related), preferred.
• Certification as an Apple Genius (or equivalent), preferred.

• 3 years of experience supporting mobile devices and supporting remote users, required.
• Strong experience with customer service.
• Excellent project management skills and strong ability to prioritize.

• Must have the ability to effectively read, write, and communicate in English with employees and customers.

• Proficiency in Apple OS.

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFPH's Drug and Alcohol policy and background screening requirements, which may also include customer-specific requirements based on contractual agreement.
• Occasional travel required, up to 20%.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

While performing the duties of this job, the employee is required to sit for long periods. The employee will occasionally be required to bend, kneel, balance, lift