Information Technology Specialist

Job Summary

The Support Specialist I provides front‑line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person.

• Work Authorization: W2 only
  - no C2C or third‑party submissions
• Pay Rate: $30-$33 per hour

• Answer inbound support calls, log issues as tickets, and elevate when necessary
• Monitor and manage helpdesk tickets submitted via forms or email
• Categorize, prioritize, and resolve tickets in a timely and accurate manner
• Ensure all assigned tickets are completed thoroughly and documented properly
• Set up new user laptops, ship equipment as needed, and provide remote assistance with first‑time login and setup
• Configure new user mobile devices and assist remotely with remaining setup tasks
• Assist users with computer and application login issues
• Assist users with VPN connectivity issues
• Provide basic assistance with application usage and escalated to training teams as appropriate
• Support password resets and multi‑factor authentication (MFA) setup
• Perform other duties as assigned

• High school diploma or equivalent (required)
• Associate's degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or a related field or equivalent work experience (preferred)

• Basic experience building, configuring, and troubleshooting laptops and desktops
• Working knowledge of Microsoft Windows operating systems
• Basic troubleshooting experience with Android and iOS devices

• Help Desk
• Service Desk
• Windows 11
• Windows OS
• Technical Support

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.