Customs Brokerage Associate Entry Writer

Position Summary

The Associate Entry Writer delivers a high level of customer service to Radiant’s clients while ensuring full compliance with U.S. Customs requirements. This role builds strong working relationships across internal teams, customers, and outside partners, and may take on additional duties as operational needs evolve.

Mendota Heights, MN

Salary Range: $40,000 - $50,000 annually

• Enter customs data and prepare entries with a high degree of accuracy.
• File Importer Security Filings (ISF / 10+2) for inbound shipments.
• Generate and manage files in the EDI trade system.
• Conduct pre‑clearance review of all import documentation.
• Ensure compliance with applicable U.S. Customs and Border Protection (CBP) laws and regulations.
• Track cargo from booking through final delivery, ensuring a smooth, end‑to‑end process.
• Coordinate with trucking companies to schedule inbound shipments.
• Work with freight forwarders, brokers, and other transportation partners to keep freight moving.
• Identify and resolve shipping delays or issues quickly.
• Collaborate with internal staff, overseas offices, and third parties to maintain service quality.
• Build and maintain strong relationships with customers throughout their shipping process.
• Respond to customer inquiries promptly and follow up to confirm resolution.
• Review and apply the financial components of each shipment, and invoice customers accurately.
• Meet and uphold internal customer service standards.
• Take on other duties and assignments as business needs require.

• Experience
  • Minimum 2 years of customer service experience.
  • Data entry experience with strong attention to detail.
  • Background in transportation or logistics is a plus.
• Technical Skills
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint).
  • Familiarity with transportation management (TM) systems is a plus.
• Core Skills & Attributes
  • Committed to delivering timely, superior service – internally and externally.
  • Clear, effective communicator, both verbal and written.
  • Strong problem‑solver and decision‑maker within a team setting.
  • Highly organized, with the ability to multi‑task in a fast‑paced environment.
  • Accurate, detail‑oriented, and collaborative.
• Language & Math
  • Performs all basic math operations across units of measure, including fractions and decimals.
  • Reads and interprets documents, spreadsheets, emails, and instructions.
  • Writes routine correspondence clearly.

Full‑time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.

• Climate‑controlled office with a typically moderate noise level.
• Regular physical activity: walking, sitting, handling materials, keyboarding, and reaching.
• Visual demands include close, distance, and peripheral vision, with the ability to adjust focus.

• Medical, Dental, and Vision insurance (employee and family coverage)
• Company‑paid basic life insurance
• Short‑Term & Long‑Term Disability insurance
• Health Savings Account with company contributions
• Flexible Spending Account options
• 401(k) retirement savings plan with 3.5% employer match
• 80 hours of front‑loaded Sick Pay
• 80 hours of Vacation Pay annually, with increases based on tenure
• 7 paid holidays per year
• Employee Assistance Program (EAP)

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.