Grain Contracts & Customer Accounts Specialist; IL

Position Summary

The Account Specialist is an integral part of the ADM Origination Team and will have a core focus on providing support for all the producer‑facing business functions. The role assists the Regional Team in meeting origination goals and providing ADM’s customers with the highest level of service.

• Lead all contract related tasks including entry, pricing, signature maintenance, past‑due deliveries/terms, non‑traditional contract expiration awareness and any state‑related documentation requirements for unpriced grain contracts
• Handle accounting details for each customer including farm splits, grain application and settlement direction efficiently and accurately
• Engage with our customer base by answering inbound phone calls, providing account information, and purchasing multiple commodities in multiple locations
• Address any customer accounting questions, concerns or mistakes promptly and professionally
• Maintain and communicate critical location‑specific information to customers regarding bids, hours and other significant announcements
• Enter and maintain offers and hedges for grain purchases as needed
• Understand and articulate discount schedules, by commodity, to customers as needed
• Develop an understanding of ADM’s producer contract portfolio
• Maintain up to 100 transactional accounts
• Support regen ag programs by helping with reporting and data collection

• Exceptional Customer Service Skills
• Knowledge and understanding of the farming/agriculture industry is helpful, but not required
• Ability to learn and understand new software or other applications necessary to perform essential responsibilities authoritatively
• High attention to detail, well‑organized and effective time‑management skills are imperative
• Ability to be accurate and timely in a dynamic work environment
• Ability to work as a team and develop and implement new processes and procedures
• Strong communication internally and externally is vital to the success of this role
• Interact in a consistently professional and positive manner with various internal and external personnel
• Proficient in internal and external software systems including Microsoft Office Suite
• Minimum of 1‑3 years quality work experience

Base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. Hourly and salaried non‑exempt employees will also be paid overtime pay when working qualifying overtime hours. The pay range for this position is expected to be between: $45,700.00 – $85,000.00.

• Physical wellness – medical/Rx, dental, vision and on‑site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company‑sponsored training and development resources, such as Linked In Learning, language training and mentoring programs.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

ADM requires the successful completion of a background check.