Universal Banker

Position Summary

At Midland States Bank, the Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this role will demonstrate effective communication skills and possess a solid understanding of the bank’s products and services. Trainees must continuously develop sales and product knowledge to achieve personal and team goals and will remain in a trainee status until they demonstrate the ability to effectively match customers with the correct mix of products and services through needs‑based questioning.

Regularly meeting or exceeding performance and production goals set by the Banking Center Manager is required.

Universal Banker Starting Pay: $18.50 – $22.00 per hour. Compensation includes short‑term incentives (bonus/commission) and may include long‑term incentives (stock awards). Benefits comprise comprehensive healthcare, wellness benefits, paid family leave, generous paid time off, banking perks, an Employee Stock Purchase Plan, a 401(k) with company match, and the possibility of participation in a Non‑Qualified Deferred Compensation plan.

• Maintain institutional knowledge of banking.
• Receive cash and checks for deposit, verify amounts, inspect endorsements, and review checks for fraud, including holds.
• Inspect cash to guard against counterfeit bills.
• Cash checks for customers in accordance with bank policy.
• Enter transactions into the computer system and issue receipts.
• Provide accurate customer service, including balancing the cash drawer daily to reduce teller differences.
• Understand basic deposit and lending product knowledge.
• Identify appropriate product types through needs‑based questioning to build and deepen customer relationships, including referring business partners.
• Assist with basic deposit account openings and maintenance requests, receiving monitoring and coaching from a senior employee.
• Develop sales and product knowledge to achieve personal and team goals.
• Track and monitor sales and opportunities using customer information software.
• Participate in onsite customer visits to promote the Employee Perks at Work Program & Merchant Services.
• Proactively engage in outbound teleconsulting to expand current client relationships.
• Actively participate in weekly huddles and one‑on‑one coaching sessions.
• Serve as relief and/or backup teller at other Midland States Bank locations.
• Complete all assigned learning activities promptly.
• Demonstrate and model Midland States Bank core values that support the bank’s culture.
• Participate in bank‑sponsored community activities and initiatives.
• Travel occasionally for training and team meetings, and be willing to travel periodically to locations within the market as needed.
• Work in a Midland office as required to support internal and external customers.
• Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Sales and customer service background.

• Stand for extended periods of time.
• Lift and transport coin and currency bags weighing up to 50 pounds.

• Multilingual speakers are encouraged to apply.

• Business Insight
• Cultivates Innovation
• Drives Results
• Makes Sound Decisions
• Brand Champion
• Collaborates
• Communicates Effectively
• Customer Focus
• Authentic
• Emotional Intelligence
• Self‑Development
• Flexibility & Adaptability

• May require occasional travel for training and team meetings.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.

We’re proud to be an Equal Opportunity and Affimative Action employer. At Midland States Bank, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at

Midland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.