Office Administrator

Purpose of Job

The Office Administrator/BTA provides administrative support and exemplary customer service to the branch manager and sales associates, and oversees daily office processes. The role supports the manager in recruiting and training staff, performs office operation duties, and reviews compliance and processes electronic transactions submitted by Sales Executives, ensuring adherence to local, state, and federal real estate laws.

• Perform daily branch office operations (reception desk, answering calls, greeting clients, opening/closing office, mail distribution, inventory).
• Provide administrative support to the Branch Manager (communication, scheduling, client/agent outreach).
• Liaise between sales associates and office management; train and assist with office equipment and computer programs.
• Create brochures, flyers, sign‑in sheets, and other promotional materials.
• Collaborate with Brokerage to ensure transaction compliance; communicate with the AZ Brokerage team.
• Process compliance files, closing documents, and production materials.
• Log all closings and production to Brokerage by 2:00 pm business day.
• Process title, rental, and referral checks; send to Corporate for deposit.
• Manage office social media platforms.
• Stay current with policies and procedures.
• Process license application paperwork for new, renewing, and transferred sales associates.

Perform additional administrative and support responsibilities as requested or assigned.

• Meet performance, behavior, and appraisal expectations set by management.
• Execute responsibilities with quality, professionalism, and within expected time frames.
• Maintain positive, productive relationships with staff, customers, and partners.
• Demonstrate required behavioral and technical competencies; pursue professional development.
• Follow HR policy, Code of Business Conduct, and all internal procedures; protect confidential information; attend work punctually; and practice safety.

• Bachelor’s degree in business administration or related field; or equivalent work experience and knowledge.

• Minimum three years clerical or administrative experience (or equivalent skills).

• Knowledge of real estate, title, and/or mortgage business preferred.
• Strong computer skills; proficient in Microsoft Office.
• Strong verbal and written communication skills.
• Ability to prioritize and handle multiple concurrent tasks.
• Strong organizational skills, accuracy, quality, detail‑oriented.
• Strong interpersonal skills, customer‑service focus, and team orientation.
• Effective analytical and problem‑solving skills.
• Knowledge of Sky Slope and DPN.

$24.00 – $28.00 per hour; actual wage based on education and experience.

Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP).

Equal Opportunity Employer.