Fiber Network Field Technician

Fiber Network Field Technician

Job : FIBER
013993
Job Title: Fiber Network Field Technician
Location: 32477 HAUN RD, MENIFEE, CA 92584
Union: CWA 9588 - CBA 004
Hiring Manager: Kevin Fowler
# of Openings: 1
Posting Dates: No Internal posting
Wage Range: $24.74 - $46.70 per hour

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer‑serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. Tasks may include installation and maintenance of voice, data, and video equipment and/or services at the customer premise, in addition to providing revenue enhancing offers to the customer.

Perform other duties as required.

• Installs, removes, rearranges, programs, tests, troubleshoots, and maintains fiber network services.
• Installs and configures routers and set‑top boxes; may assist with PC software installation and ensure proper configuration of the customer’s PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable such as Cat 5E, coaxial cable.
• Installs, maintains, and repairs outside and inside fiber equipment/facilities, including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
• Interfaces with customer to negotiate equipment placement, may assist with account registration, e‑mail, web access, and training on new equipment. Ensures customer satisfaction. Responds to inquiries and provides follow‑up.
• Interprets schematic work order drawings to determine job specifications and installation needs; orders and/or obtains required equipment; effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• Might be required to perform other duties of the Customer Service Technician II classification.
• Might be required to perform additional duties and tasks as required by the Company.
• Per company policy and equipment weight specifications for work aloft, candidates cannot exceed 275 pounds, inclusive of clothing and proper footwear.

• Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Experience – Management will designate the experience level for each vacancy.
  • First consideration: an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II, or possesses equivalent experience (e.g., other telecommunications company experience).
  • Second consideration: an individual who, in the last ten (10) years, has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, or Special Equipment Installer, or possesses equivalent experience.
  • Third consideration: an individual who, in the last ten (10) years, has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer‑Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or equivalent experience.
  • Fourth consideration: an individual who, in the last ten (10) years, has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or equivalent experience.
  • If no individuals meet the above criteria, consideration will be given to all other individuals.
• Medical – No medical limitations that prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals.
• Must possess, at time of appointment, a valid California class "C" driver's license and, if required at the assigned job site, must demonstrate proficiency in operating a vehicle equipped with standard (manual shift) transmission.
• Legally required Criminal Records Check – Employee will be required to be fingerprinted and must pass a Department of Justice…