Customer Experience Center; CEC Experience Specialist

Join the Contingent Team and be part of shaping the future of data while on assignment with us!! This role presents an exciting opportunity to support as a Temporary Worker as they continue to scale and accelerate their growth. You'll get the opportunity to apply your expertise as a Temporary Worker. You'll be an essential contributor to our team, working in an environment that values innovation and fosters meaningful contributions from all collaborators.

We are seeking a highly motivated CEC Experience Specialist to join our team. The successful candidate will support the engagements in our Menlo Park Customer Experience Center from an experience and operational standpoint, as well as at our Summit conference in San Francisco. This position can expect direct interaction with internal stakeholders and client executives, partners, our sales leadership & account teams, product teams and fellow members of the Marketing organization.

• CEC Engagement Support
• Work closely with CEC team and Account Executives to support multiple engagements at a time: catering orders, transportation, dinner reservations, room set up and experiential customizations
• Coordinate the ordering of catering for all engagements
• Manage all catering procurement details (coordination for delivery, collection of invoices, and recording billing information)
• Responsible for general administrative support of CEC team and visiting customers
• Register all client and account team security access badges
• Align with CEC team to understand meeting goals and unique company/individual profile to prioritize and best customize
• Think outside of the box to create elevated and personalized experiences
• Manage executive level experience for clients and internal subject matter experts from arrival to departure
• Greet customers and CEC guests in reception
• Assist with any ad hoc customer or account team requests (local restaurants, hotels, theaters, events, etc.)
• Assist CEC Team on special projects
• Participate in regular meetings with CEC team to discuss upcoming engagements
• Support all meetings taking place at the CEC, including non-briefings
• Support CEC team onsite at Summit in San Francisco June 1-4
• Office Support
• Manage and track CEC inventory of all supplies including customer amenities and giveaways
• Data Entry

• Bachelor's degree in business, marketing, or a related field or equivalent experience
• 2+ years of experience in hospitality or customer service environment
• Strong project management skills and ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, including the ability to communicate with executive-level stakeholders.
• Strong analytical skills and ability to use data to make informed decisions.