People Service Intake and Transformation Lead; M&A

The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers.

This People Service Intake and Transformation Lead plays a pivotal role on the People Services & Delivery (PSD) team. This position combines the core functions of service delivery, governance, and continuous improvement with strategic transformation and integration initiatives. We are looking for a candidate who is a proactive problem‑solver who thrives in a time‑sensitive environment, has proven experience with ambiguity, and can seamlessly shift between leading daily operations and driving high‑impact, project‑based work.

This person does not need to have the “correct” answer to everything but, rather, should quickly drive the conversation toward a productive, programmatic solution. We’re looking for a hands‑on, forward‑thinking leader who isn’t afraid to roll up their sleeves and dig into the details to get the job done. You are highly adaptable, capacity to manage shifting priorities and operate effectively in a fast‑paced, ambiguous, high‑stakes environment.

• Strategic Transformation & Integration:
  Play a crucial role in people‑related transformation projects, including Mergers & Acquisitions (M&A). This includes evaluating the HR landscape, conducting due diligence, defining people strategies that align with business objectives, developing workforce plans, and leading change and integration processes
• Overall People lead for M&A:
  Responsible for directing all people‑related work streams throughout the deal and integration lifecycle. The position requires developing and managing detailed project plans that include communications, change management, timelines, and critical milestones
• Cross‑Functional
  
  Collaboration:
  
  Partner closely with a wide range of stakeholders, including leaders across People@, cross‑functional teams, business sponsors, and external partners. You will build trust, manage communication channels effectively, and ensure alignment across all organizational levels to achieve shared goals
• Continuous Improvement & AI Adoption:
  Act as a key driver of innovation within our operations. You will actively seek out opportunities to leverage AI and automation to reduce manual work, improve consistency, accelerate resolution times, and enhance the overall employee experience, while maintaining governance and data privacy standards
• 25% domestic or international travel anticipated

• 10+ years of experience in program management, business transformation, or operations leadership roles
• Experience leading multiple projects from initiation to completion, adept at maintaining complex project plans, managing cross‑functional dependencies, and ensuring accountability to meet fast‑paced deadlines
• Experience establishing, building, and managing working relationships with both internal and external teams, including leadership levels – with proven ability to lead without authority
• Experience leveraging project and relationship management methodologies and risk identification and management strategies, with demonstrated critical thinking and thought leadership
• Proven track record of critical thinking, complex problem solving, and challenging the status quo and develop efficient workflows and engagement models
• Proven communication and interpersonal skills, and proven track record of being influential to stakeholders and cross‑functional teams

• Bachelor's degree in Business, or equivalent experience
• Experience working with or supporting a global customer/user base
• Experienced communication and relationship building skills
• Solutions driven, outside of the box thinker, with ability to take full ownership of enhancing M&A People programs and operations end to end
• Highly organized, exceptional time management, and task prioritization…