NORAM Digital Experience Lead, Meta

About the job

The NORAM Digital Experience Lead is accountable for end-to-end digital experience delivery across the North America Meta portfolio, ensuring excellence in execution, adoption, and continuous improvement at site level. This role acts as both regional owner and strategic partner, translating global digital strategy into impactful local delivery while shaping that strategy through client insight, operational feedback, and innovation. The position ensures a globally consistent, locally relevant digital experience through strong cross-regional collaboration.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.

Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

$161585 per year - $209110 per year

Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

• Own digital experience performance across all NORAM sites

• Drive service excellence and continuous improvement

• Execute global digital strategy while adapting to regional needs

• Translate business needs into clear digital and data requirements

• Support client engagement through insights, storytelling, and solution alignment

• Drive adoption and sustained usage of digital tools

• Define and track KPIs to measure experience, engagement, and impact

• Contribute to global standards, frameworks, and playbooks

• Champion data-driven decision making across operations

• Lead and develop site-based Digital Experience Leads

• Build a strong regional digital capability and community

• Act as escalation point for complex issues

• Identify and scale opportunities to improve products, processes, and experience

• Contribute to innovation lifecycle and emerging technology adoption

• 8–10+ years in digital, technology, or data-led roles

• Experience in large, multi-site or global environments

• Strong stakeholder management and client engagement skills

• Ability to translate between technical solutions and business outcomes

• Proven leadership in driving adoption, change, and performance

• Education Requirement:
  Bachelor’s degree or equivalent experience

• Management
  
  Experience:
  
  10 years

• Related
  
  Experience:
  
  10 years

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy s is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.