Customer Operations Specialist - Part Time (Menlo Park

Barn & Willow is a successful, venture-backed start-up that makes premium quality custom window coverings with beautiful, all natural fabrics at an accessible price, delivered within 10 days.

As a Barn & Willow Design Specialist, you are the customer’s first impression and the voice of the brand, guiding each customer through a consultative conversation to determine the best products to suit their needs. Above all our Design Consultants are strong communicators who help people understand how selecting the best suited window coverings for their space can not only help enhance their room decor but help them sleep and live better.

• Take incoming and make outgoing calls to guide customers through a joyful purchasing experience loaded with valuable product knowledge and window covering design advice
• Develop lasting customer relationships via phone calls, live chat and email communications
• Proactively follow up with customers at every stage in the journey to purchase their custom window coverings
• Effectively set and follow a detailed daily schedule, which encompasses multiple activities and priorities to achieve maximum time efficiency

• A smiling, charismatic phone presence.
• Positive energy, openness to coaching and feedback and a proactive goal oriented mindset
• Passion about our products and educating customers on all that we offer.
• Excellent written and oral communication skills
• Strong organizational skills and attention to detail

Barn & Willow is a direct to consumer online home decor brand making custom window draperies, shades and home accessories more accessible. We believe buying window treatments should not be as hard as it is and should not cost you a fortune. So, we came up with Barn & Willow
- With our unique supply chain we by-pass all middlemen and work directly with textile manufacturers to bring the premium most quality of window draperies and shades, custom stitched and offered at 1/3rd the retail price. With our Auto-Sizing technology we are removing your window measurement hassles.

We’re looking for an energetic and highly proactive individual to join our team as our Customer Operations Specialist.

• Daily order packaging, fulfillment and order support
• Stock inventory management and creating requisitions for re-stocking
• Handling inbound customer and/or vendor inquiries (through email primarily)
• Exception handling with customers and/or vendors over emails or phone (if applicable)
• Being an integral part of customer success team, working on customers’ postorder journey

• You MUST be driven and highly motivated to work in an unstructured environment
• Known to be a rockstar for getting things done, very organized and resourceful
• You MUST be fast paced yet detail oriented
• Very comfortable speaking with our vendors/customers over phone and email
• Great interpersonal skills and absolutely enjoy collaborating with other team members.
• This role is based in Redwood city and local Bay Area candidates are preferred
• Must have access to your own laptop
• You should have your own car to go to local warehouse (if needed) and order drop offs at USPS
• You should be tech savvy and comfortable with some excel based modeling and using fulfillment management tools.

Barn & Willow is a direct to consumer online home decor brand making window coverings more accessible. We believe buying window coverings should not be as hard as it is and should not cost you a fortune. So, we came up with Barn & Willow
- With our unique supply chain we by-pass all middlemen and work directly with textile manufacturers to bring the premium most quality of window curtains and shades, starting at $99 and shipped in 7 days.

We’re looking for a smart thinker who is marketing savvy, loves to put on a creative hat and super execution oriented to join our team as a Marketing Manager

• Manage our influencer program - starting from identifying influencers to working out sponsored posts, the final execution and reporting.
• B…