Facilities Call Center Specialist

Description

We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This Long-term Contract position is ideal for someone who can manage emergency and routine calls with accuracy, sound judgment, and a calm, detail-oriented approach. The role serves as a central point of communication for facilities and security-related requests, ensuring timely dispatch, clear documentation, and consistent shift-to-shift coordination.

Responsibilities:

- Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise.

- Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system.

- Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution.

- Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently.

- Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures.

- Prepare routine operational reports using standard office software such as Microsoft Word and Excel.

- Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff.

- Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations.

Requirements - High school diploma or equivalent required.

- Four to six years of directly related experience in a call center, dispatch, customer service, facilities, security, or similar operational environment.

- Strong verbal and written communication skills with the ability to obtain accurate information and relay instructions clearly.

- Ability to remain composed under pressure while handling urgent situations, complaints, and time-sensitive service requests.

- Proficiency with computer-based systems and standard business applications, including Microsoft Word and Excel.

- Demonstrated ability to organize tasks independently, manage competing priorities, and meet deadlines.

- Sound judgment and problem-solving skills, with the ability to follow procedures, apply policies, and coordinate with multiple departments. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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