Facilities Call Center Specialist

Facilities Call Center Specialist

We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This long-term contract position is ideal for someone who can manage emergency and routine calls with accuracy, sound judgment, and a calm, detail-oriented approach. The role serves as a central point of communication for facilities and security-related requests, ensuring timely dispatch, clear documentation, and consistent shift-to-shift coordination.

• Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise.
• Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system.
• Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution.
• Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently.
• Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures.
• Prepare routine operational reports using standard office software such as Microsoft Word and Excel.
• Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff.
• Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations.