Manager Clinical Operations

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Day - 08 Hour (United States of America)
This is a Stanford Health Care - University Healthcare Alliance job.

A Brief Overview
The Manager of Clinical Operations will have responsibility for the clinical staffing operations of assigned UHA/MMC medical practice sites including finance, EMR, human resources and communication, practice management, employee engagement activities, and implementation of LEAN, and 5S methodologies and A3 problem solving. The Manager of Clinical Operations will work closely with the Director of Clinical Services, physicians and the management team to implement all practice goals, and the Stanford Operating System (SOS) goals and objectives.

Locations
Stanford Health Care - University Healthcare Alliance

What you will do

• 1. Management Duties a. Recruits, hires and manages staff at assigned UHA/MMC clinics. Monitors staffing, delegates and coordinates tasks in order to maintain a system which assures effective, quality patient service, including coverage in service gaps. b. Develops and implements strategic, financial and tactical plans and objectives for the clinic, meets agreed upon results, and provides regular and ad hoc reporting related to clinic’s performance and operational needs, and ensures compliance with the SOS.
  
  c. Through the utilization of LEAN and 5S methodologies and A3 problem resolution, assesses access for patient flow and analyzes needs for the practice to assure quality patient care and engagement of staff. d. Develops and monitors departmental budget for controlling operational and capital expenses. e. Ensures that applicable UHA, Stanford, regulatory agency, quality policies and requirements are met. f.
  
  Listens to patient complaints, offering resolution with a positive outcome.
• 2. Project Management a. Arranges for maintenance, repair, smooth functioning, purchase of approved clinical and IT equipment for physicians and staff, and orders clinical and office supplies as needed. b. Coordinates and implements space planning or other special projects. c. Works with clinical team members to problem solve through A3 methodology, and implements LEAN and 5S processes and project management throughout clinical areas.
  
  d. Working closely with staff, identifies and implements employee engagement processes designed to maximize employee engagement.
• 3. Coordination & Collaboration a. Works closely with the physicians and allied health professionals, including efficient communication to develop protocol and assure practice needs are provided. b. Actively and constructively participate in UHA Leadership Teams and other interdepartmental meetings to assure smooth workflow across departments. c. Working with MMC practice/office managers, provides operational oversight at assigned clinical locations.
• 4. All other duties as assigned including department-specific functions and responsibilities (1,
  2): a. Performs other duties as assigned and participates in organization projects as assigned. b. Adheres to safety, P4P’s (if applicable), HIPAA and compliance policies.

Education Qualifications

• Bachelor’s Degree

Experience Qualifications

• Minimum of three (3) years of experience in healthcare or clinical services supervision in a mid to larger size medical office practice or hospital environment
• Equivalent combination of education (i.e., Associates Degree) and/or work experience acceptable

Required Knowledge,

Skills and Abilities

• Understanding of medical clinic operations/regulations, compliance and quality requirements related to provision of health care services.
• Ability to operate collaboratively across all functions and levels in the Medical Group, UHA, Stanford community and externally.
• Demonstrated success working with physicians in existing relationships and developing new relationships required.

Licenses and Certifications

• None

Physical Demands and Work Conditions

Physical Demands

• Constant Sitting.
• Occasional Walking.
• Occasional Standing.
• Frequent Bending.
• Occasional Squatting.
• Seldom Climbing.
• Occasional Kneeling.
• Seldom Crawling.
• Frequent Hand Use.
• Frequent Repetitive Motion Hand Use.
• Occasional Grasping.
• Occasional Fine Manipulation.
• Frequent Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Frequent Twisting and Turning (Neck and Waist).
• Constant Vision (Color, Peripheral, Distance, Focus).

Lifting

• Frequent lifting of 0 - 10 lbs.
• Frequent lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Carrying

• Frequent lifting of 0 - 10 lbs.
• Frequent lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Working Environment

• Occasional Driving cars, trucks, forklifts and other equipment.
• Frequent Working around equipment and machinery.
• Seldom Walking on uneven ground.
• Seldom Exposure to excessive noise.
• Seldom…