Tech Optimization & Automation Analyst

As a People AI Optimization & Automation Analyst, you will help scale our People function by streamlining operations and accelerating service delivery across the employee lifecycle.

You will work at the intersection of People systems (such as Workday, Greenhouse, and Pave) and AI-enabled workflow automation platforms (including n8n, Zapier, Glean agents, and similar tools). Through automation and thoughtful system design, your work will increase the efficiency and scalability of People technology & operations.

In this role, you will also support day-to-day People technology operations, ensuring employees and managers consistently have the tools, access, and support they need.

• Partner closely with key stakeholder groups to deeply understand pain points, and identify opportunities where automation can deliver meaningful impact
• Drive complex problem solving by clearly defining issues, socializing and aligning on recommendations with stakeholders, and ensuring delivery of intended outcomes.
• Establish and manage a structured intake and prioritization process for automation and AI requests, maintaining a clear portfolio of work aligned to business impact, effort, and risk.
• Operate in a sprint-based, iterative delivery model, rapidly designing, testing, and shipping solutions while incorporating feedback and learnings into continuous improvements.
• Drive continuous iteration by incorporating stakeholder feedback, usage data, and performance metrics to refine workflows, agents, and automations over time.
• Balance speed and experimentation with appropriate governance, ensuring solutions are scalable, secure, and aligned with People and company standards.

• Discover, evaluate, and redesign People workflows with the greatest opportunity for automation across the employee lifecycle
• Build and operate end-to-end automated workflows using low-code and orchestration platforms such as n8n, Zapier, and comparable tools.
• Apply AI capabilities to streamline work such as intake triage, content generation, summarization, and intelligent routing, ensuring strong controls around data accuracy, privacy, and security.
• Create reusable, scalable automation solutions that improve day-to-day productivity for employees, managers, and the People team, including chat-based workflows, automated communications, task triggers, and real-time status visibility.

• Configure, enhance, and support core People systems including Workday (HRIS), and Pave (Total Compensation), partnering closely with IT, Security, and People teams to ensure compliant & effective operations.
• Provide ongoing production support to the business for People Systems including identification, troubleshooting and resolution of critical production issues, enhancements, and rhythm of business processes.
• Manage and triage People Tech inquiries across Slack channels and shared email inboxes.
• Proactively identify opportunities to improve system functionality, data flows, and automation across the People technology stack.
• Design and maintain integration data with a focus on data integrity and reliability, including validation rules, exception handling, monitoring and alerting, and clear technical documentation.

• Design and operationalize AI agents that deliver scalable, self-service access to People policies, programs, and process guidance for employees and managers.
• Operate and deploy HR AI capabilities in compliance with defined governance standards, ensuring appropriate approvals, auditability, and monitoring of outcomes.
• Stay current on People technology trends and best practices, proactively sharing insights and recommendations to strengthen People systems and operations
• Build feedback and evaluation loops to continually improve workflow automation and AI agent performance.

• Define and track quantitative success metrics and communicate impact to key stakeholders.
• Create documentation to ensure automations and agents are scalable, maintainable, and transferable beyond initial deployment.
• Educate and guide users on effective and efficient approaches to implementing new features and provide technical guidance for testing / adoption of new features and functionality

• 5+ years in People Technology
• 5+ years of industry experience implementing & supporting various HR applications
• 2+ years AI optimization focus within the People Technology, HRIS, HR Operations role
• Experience with Workday (core HCM; additional modules a plus), Greenhouse (or comparable ATS), Pave, Case Management Systems, Slack or other similar People Systems.
• Proven experience building workflows and integrations using Glean, ChatGPT, n8n, Zapier, Workato, Make, Power Automate, or similar AI Automation tools.
• Excellent communication, written, verbal, stakeholder management and interpersonal skills
• Ability to work independently and handle multiple tasks simultaneously in a…